Optimize Customer Support Operations

Há 2 dias


Mato Grosso, Brasil beBeeWorkforce Tempo inteiro R$60.000 - R$100.000
Customer Support Operations Manager

This is a pivotal role for an experienced professional to lead and optimize customer support operations, ensuring seamless interactions across multiple channels.

  • To drive efficiency and productivity, analyze customer data and trends to forecast activity and demand.
  • Oversight of staffing, performance, and processes ensures high-quality service delivery.
  • Create and refine procedures for employee performance management, including detailed reporting and trend analysis.

The ideal candidate has strong analytical and communication skills, with experience in designing and improving workforce management processes.

Requirements
  • Minimum 2+ years' experience in a similar role.
  • Previous experience in iGaming or gambling industry required.
  • Excellent communication and interpersonal skills.

We offer a competitive salary, flexibility, and opportunities for growth and development.

Benefits
  • Competitive remuneration package
  • Flexibility and remote work options
  • Ongoing training and development
  • International collaboration opportunities


  • Mato Grosso, Brasil Patrianna Tempo inteiro

    We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team! **Are you a passionate leader **passionate with delivering exceptional player experiences?** B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our...


  • Mato Grosso, Brasil beBeeWorkforcer Tempo inteiro R$60.000 - R$85.000

    About Our TeamWe are a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers.Role OverviewThe Workforce Manager is instrumental in optimizing the efficiency of customer support teams, with key responsibilities including analysis of customer data and trends to forecast purchaser activity and support...


  • Mato Grosso, Brasil beBeeField Tempo inteiro R$77.540 - R$98.360

    Job OverviewThis is a career opportunity for a Field Support Specialist.Main Responsibilities:Support Operations: Assist in the delivery of customer services, ensuring high-quality support and minimizing disruptions to business operations.Troubleshoot Issues: Use analytical skills to diagnose and resolve technical problems efficiently, implementing effective...


  • Mato Grosso, Brasil beBeeEmployeeManagement Tempo inteiro R$60.000 - R$85.000

    Workforce Optimization ManagerWe are seeking a highly skilled Workforce Optimization Manager to join our team. In this role, you will be responsible for optimizing the efficiency of our customer support teams.Key Responsibilities:Oversee staffing, performance, and processes to ensure all customer service interactions meet company standards.Create and...

  • Customer Support Specialist

    2 semanas atrás


    Mato Grosso, Brasil beBeeCustomer Tempo inteiro R$43.500 - R$63.500

    Job Title: Customer Support ProfessionalAbout the Role:We are seeking a highly skilled and motivated Customer Support Professional to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved promptly and efficiently.Key...


  • Mato Grosso, Brasil Job Solutions Tempo inteiro

    **About Us** We are a growing global company based in Malta, with a commitment to providing excellent financial solutions and services. We are looking for a motivated and detail-oriented individual to join our team as a Back Office and Customer Support Officer. This is a fantastic opportunity to work in a dynamic environment with a dedicated team, where...

  • Support Leader

    1 semana atrás


    Mato Grosso, Brasil beBeeCustomerService Tempo inteiro R$72.000 - R$102.000

    As a seasoned support professional, you will play a pivotal role in shaping the customer engagement landscape of our gaming industry leader. Your expertise will be instrumental in creating a seamless and enjoyable experience for players across the MENA region.The ideal candidate will possess a deep understanding of the iGaming industry, with a minimum of...


  • Mato Grosso, Brasil Job Solutions Tempo inteiro

    **About Us** We are a growing global company based in Malta, with a commitment to providing excellent financial solutions and services. We are looking for a motivated and detail-oriented individual to join our team as a **Back Office and Customer Support Officer**. This is a fantastic opportunity to work in a dynamic environment with a dedicated team, where...


  • Mato Grosso, Brasil Probe Investments Limited Tempo inteiro

    EnergyCasino is a well-established, innovative online casino based on the sunny island of Malta.Over the years, we've strived to provide our customers with a first class gaming experience while helping our employees grow and achieve their career goals. We pride ourselves on being a customer-focused company, committed to providing exceptional service to our...


  • Mato Grosso, Brasil Probe Investments Limited Tempo inteiro

    EnergyCasino is a well-established, innovative online casino based on the sunny island of Malta.Over the years, we've strived to provide our customers with a first class gaming experience while helping our employees grow and achieve their career goals.We pride ourselves on being a customer-focused company, committed to providing exceptional service to our...