
Optimize Customer Support Operations
Há 2 dias
This is a pivotal role for an experienced professional to lead and optimize customer support operations, ensuring seamless interactions across multiple channels.
- To drive efficiency and productivity, analyze customer data and trends to forecast activity and demand.
- Oversight of staffing, performance, and processes ensures high-quality service delivery.
- Create and refine procedures for employee performance management, including detailed reporting and trend analysis.
The ideal candidate has strong analytical and communication skills, with experience in designing and improving workforce management processes.
Requirements- Minimum 2+ years' experience in a similar role.
- Previous experience in iGaming or gambling industry required.
- Excellent communication and interpersonal skills.
We offer a competitive salary, flexibility, and opportunities for growth and development.
Benefits- Competitive remuneration package
- Flexibility and remote work options
- Ongoing training and development
- International collaboration opportunities
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