Head of Customer Support

1 dia atrás

Mato Grosso, Brasil Patrianna Tempo inteiro

We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team

**Are you a passionate leader **passionate with delivering exceptional player experiences?**

B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our global teams. This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement.

Here's what you'll do:

- **Oversee Operations**: Manage and optimize CS, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams.
- **Elevate Player Experience**: Develop and execute strategies to improve customer satisfaction, retention, and engagement.
- **Mitigate Risk**: Implement robust fraud prevention and risk management strategies aligned with business objectives.
- **Drive Efficiency**: Streamline payment processing, reduce risks, and ensure compliance with regulations.
- **Foster Collaboration**: Work closely with cross-functional teams to align operational strategies with company goals.
- **Analyze** and Improve: Leverage data to identify trends, optimize processes, and drive continuous improvement.
- **Build and Develop**: Recruit, develop, and retain top talent within the team. Supporting Team Leads drive staff engagement and performance delivering effective results inline with the company OKRs.

**Job requirements**:
**Do you have what it takes?**
- Proven leadership experience in a similar role within the iGaming industry is **essential.**
- Deep understanding of customer support, player management, risk, fraud, and payment operations.
- Strong analytical skills and a data-driven approach to problem-solving.
- Exceptional communication and collaboration skills.
- Ability to thrive in a fast-paced, dynamic environment.

**Why B2Spin?**
- Join a high-growth company with a global footprint.
- Lead a talented team dedicated to player success.
- Enjoy flexibility and remote work opportunities.
- Competitive compensation and opportunities for career growth.

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