Customer Support Associates

1 semana atrás

Mato Grosso, Brasil eCabs Tempo inteiro

**Who you are**:
You’re a **great communicator** who is professional, empathetic, responsible and who exudes a positive attitude As a front-line-employee, the **Customer Support Associate**role is extremely important for improving the eCabs customer’s journey and overall satisfaction.

**What you’ll do**:

- Answer **incoming calls**, resolving queries at first point of contact whenever possible.
- Attend to **face-to-face customer queries**at eCabs head office.
- Support internal departments with **bookings and queries**.
- Build and develop **strong customer relations,** and accurately and efficiently place customer bookings through eCabs CRM.
- ** Upsell**where possible, by identifying opportunities to provide product information to customers.
- Identify and escalate issues to Team Leaders, contributing to the ongoing development and **improvement of the eCabs customer experience**.
- Take initiative and notify management of any **trends or issues in customer queries**.
- Contribute towards the successful achievement of **customer service KPIs**, as well as own individual productivity and customer service targets.

**What you’ll bring**:

- Strong **interpersonal skills**, with the ability to handle situations which require understanding, responsiveness and maturity.
- Excellent **phone etiquette**.Great **organisational skills**. The ability to **prioritise multiple tasks** effectively and in a flexible manner in order to accommodate last-minute requests.
- Willingness to align personal performance with the **Contact Centre’s objectives**.
- Strong **written and verbal communication skills**.
- Excellent **computer skills**(experience with Word, Excel and Outlook).
- Methodical approach with the **ability to work under pressure**.
- Very importantly - a **‘can do’ attitude**.

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