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Customer Support Representative with Norwegian

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A **leading Online Casino Gaming Company** is looking for a **Norwegian-speaking Customer Support Representative** to join their team in **Malta**. If you are a **customer-oriented professional** who enjoys engaging with people and ensuring their online safety, this is your chance to join a **fast-growing, innovative company**

**Location**: Qormi, Malta (Office) OR Remote from anywhere in Malta
**Employment Type**: Full-time
**Remuneration**: Base salary

**Responsibilities**:
**Customer Support & Communication**
- Maintain a **positive, empathetic, and professional** attitude toward customers.
- Follow established **communication procedures and policies**.
- Ensure inquiries are handled efficiently, while adhering to company guidelines.

**Decision-Making & Policy Compliance**
- Evaluate customer requests and make decisions based on defined policies and guidelines.
- Contribute to maintaining a **safe and trustworthy online environment**.

**What You Bring**:
**Language Skills**:Native/Fluent Norwegian (C1)** and **Good command of English**.
**Skills & Personality**:

- ** Flexible & adaptable** in a **fast-paced, dynamic environment**.
- **Strong attention to detail** and ability to **spot issues quickly**.
- **Empathetic and customer-focused mindset**.
- **Conscientious, reliable, and committed** to delivering excellent service.
- Interest in **marketplaces, shared economy, and new technology** is a plus.
**Experience**:

- **Previous experience in customer support, content moderation, or online business** is an advantage.

**Benefits & Perks**:
**Career growth opportunities** in management or expert fields.
**Additional vacation days**.
**Flexible work model**:

- Work from home for **late shifts and weekends** (Night shifts end at midnight).
**Workplace perks**:

- **Free fruit, tea, and coffee** at the office.
- **Free transport to the office** from selected areas in Malta.
**Health & Well-being**:

- **Private Health Insurance, eye care tests, and mental health support**.
**Financial incentives**:

- **Team performance bonus** and **work-from-home allowance**.
- **Corporate discounts** for gyms, shops, and taxis.
- **Refer-a-friend bonus scheme**.
**Comprehensive training & feedback**.
**Fun company culture**:

- Regular **team events** and a vibrant, **multi-cultural work environment**.
**Relocation package** available for international applicants.

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