Back Office and Customer Support Officer

1 dia atrás

Mato Grosso, Brasil Job Solutions Tempo inteiro

**About Us**
We are a growing global company based in Malta, with a commitment to providing excellent financial solutions and services. We are looking for a motivated and detail-oriented individual to join our team as a Back Office and Customer Support Officer. This is a fantastic opportunity to work in a dynamic environment with a dedicated team, where you’ll contribute directly to our operational success and customer satisfaction.

**Role Overview**
As a Back Office and Customer Support Officer, you will play a key role in supporting daily operations and delivering high-quality customer service. You will handle customer inquiries, resolve issues, and ensure smooth processing of transactions and administrative tasks. This role requires an individual with strong communication skills who can work effectively in a fast-paced, shift-based environment.

**Key Responsibilities**
- Process, verify, and maintain records of transactions and other administrative tasks.
- Coordinate with other departments to resolve customer issues promptly and accurately.
- Ensure adherence to company policies and compliance regulations.
- Update and manage customer databases, ensuring accuracy and security of information.
- Assist in other back-office functions as required to support business needs.

**Requirements**:

- Fluency in English and one additional language: Arabic, Italian, or Spanish.
- Strong communication and interpersonal skills.
- Previous experience in a back-office or customer support role is advantageous.
- Ability to work in a shift-based schedule.
- High attention to detail and ability to manage time effectively.
- Proficiency in standard office software (e.g., Microsoft Office, CRM tools).
- A proactive approach to problem-solving and ability to work well under pressure.

**What We Offer**
- A fun working environment with weekly company activities and quarterly events
- A collaborative work environment with professional growth opportunities.
- On-the-job training and development programs.
- A chance to be part of a dynamic and supportive team.

**How to Apply

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