Data Center Technician

Location

• Vinhedo/SP

Responsibilities

• Provide post-sale technical support on-site to carry out reactive and proactive tasks.
• Perform installation services for new equipment as required.
• Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and network infrastructure issues using ORACLE's diagnostic tools.
• Record work performed in Jira/GSI/MOS/others. Document and progress assigned tasks through their various states in the task management system.
• Complete and have the customer service report signed when applicable.
• Installation or dismantling of racks, including data center equipment stacks, such as servers, network devices, wiring infrastructure, monitoring systems, powering up, and handing over servers to internal provisioning teams.
• Monitor data center environments using tools or "walk-through" routines among racks.
• Dismantle data center hardware.
• Work in a team to support 24x7 operations.
• Provide training and mentoring for new engineers.
• Assist with onboarding new DCTs in clarifying technical doubts and the process of using tools.
• Assist in monitoring customer satisfaction management related to on-site support.
• Collaborate with the telephone or remote support group to resolve faults customers report.
• Monitor and respond in a ticket issuance environment used and monitored by multiple teams and internal service owners of ORACLE OCI.
• Maintain the inventory process, request spare parts, and return defective parts as needed.
• Efficiently implement structured cabling tasks, labeling, and troubleshooting of fiber/copper/telecommunications cables.
• Capable of following a standard technical operating procedure (SOP).
• Support on-call activities at the OCI Data Center when applicable.
• Assist Management, as required, to monitor and resolve issues related to specific customer satisfaction.
• Provide a high level of customer satisfaction through the effective delivery of service and technical support programs.
• Capable of identifying and solving a wide range of problems.
• Ensure that their process generates and provides the expected outputs.
• Always focused on meeting customer requirements and needs.
• Generate corrective actions when necessary.
• Address risks and opportunities when necessary and generate appropriate actions.
• They should be able to complete small projects independently and work with their manager on planning and completing larger local projects.

Authority and Decision Making

• Largely execute their role within policies and procedures.
• The position's duties are varied and complex, utilizing independent judgment.
• May have the leading role in projects.
• As an individual leader and team member, I provide direction and guidance to others.

Basic Education:

• Professional in Systems Engineering, electronics, and electrical; bachelor’s in computer science, Information Systems, or equivalent work experience.

Additional Training:

• Knowledge of Linux, and Networks.
• Understanding of Datacenter and IT hardware concepts.
• Networking fundamentals (DNS, TCP/IP, routing, etc.).
• Experience handling reactive or mission-critical cases in post-sale support and production environments.
• Requires proficiency in English.
• Preferably proficient in Spanish.

Experience

• Relevant experience working in IT environments;
• Desirable experience in data centers.
• Desirable experience in handling and implementing Structured Copper/Fiber Cabling and connectivity testing.
• Desirable experience or basic knowledge in electrical and/or cooling systems concepts within the data center.

Desirable Certifications

• CDCTP - Certified Data Center Technician Professional.
• CNIT - Certified Network Infrastructure Technician.