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Customer Support Specialist
4 semanas atrás
We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market.
We are looking for a Customer Support Specialist with **Portuguese and English** languages with strong communication skills and excellent organisational skills. You must be a team player who can handle sensitive situations with confidence.
You will join our team in Saint-Petersburg, Russia. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.
**What to do**:
- Answer to incoming requests from customers via live chat;
- Identifying customer needs and helping customers use specific features;
- Analyzing and reporting product malfunctions;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedback and share with our Product, Sales and Marketing teams.
**Experience & Skills**:
- Intermediate+ level of Portuguese and English;
- Work experience in support;
- Excellent communication skills;
- Strong teamwork skills;
- Excellent PC skills;
- Keep attention to detail;
- Multi-tasking abilities;
**We appreciate**:
- Ability to quickly and efficiently solve tasks;
- Independence, responsibility, initiative, and keep attention to detail;
- A flexible and systematic approach to solving complex problems;
- Experience in sports betting/gambling industry is a plus;
- Knowledge of other foreign languages.
**We offer**:
- Supportive and amicable colleagues;
- Career opportunities in rapidly developing company.
**Job Type**: Contract
Application Question(s):
- What is your level of knowledge of English and Portuguese language?
- Do you have customer support experience?
- What is your current location?
