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Customer Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$50.000 - US$80.000
Job Title: Customer Support Specialist

We are seeking a highly skilled and motivated individual to fill the role of Customer Support Specialist.

  • This position is responsible for providing exceptional customer service to internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned projects.
  • The successful candidate will work closely with the team to organize and schedule meetings, as requested, and track client billing and support invoice collection procedures when required.
  • This role involves assisting with drafting sales proposals for the sales team in a clear, complete, and accurate manner.
  • A key aspect of this position is generating reports and statistics related to the flow of the business and assisting in the translation of documents from English to Portuguese and from Portuguese to English.
Key Responsibilities:

Provide exceptional customer service to internal members and external customers

Work closely with the team to organize and schedule meetings

Track client billing and support invoice collection procedures

Assist with drafting sales proposals

Generate reports and statistics related to the flow of the business

Translate documents from English to Portuguese and from Portuguese to English

Perform other related duties as assigned

Requirements:
  • Bachelor's degree in Business Administration or related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite
  • Portuguese language proficiency (speaking and writing)