Customer Support Specialist

Há 2 dias

São Paulo, São Paulo, Brasil Jobs for Humanity Tempo inteiro
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Binance
**Job Description**:
- Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
**Responsibilities**:
- Identify and evaluate customers' needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Requirements
- 1+ years experience of proven customer-facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
- Exceptional written communication skills and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and Ukrainian.
- ** Willing to work weekends and irregular hours which will include night shifts**
**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Leanix Gmbh Tempo inteiro

    LeanIX enables organizations to continuously transform.Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$50.000 - US$80.000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated individual to fill the role of Customer Support Specialist.This position is responsible for providing exceptional customer service to internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned...

  • Customer Support Specialist

    Há 13 horas

    São Paulo, São Paulo, Brasil Sap Tempo inteiro

    **We help the world run better**We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support.As part of the global Customer Success organization, you will play a critical role in the company's current and future success as your primary goal will be to analyze and enable our...

  • Customer Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    **We help the world run better**We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company's current and future success as your primary goal will be to analyze and enable our...

  • Senior Customer Support Expert

    Há 23 horas

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$42.000 - R$60.000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide expert-level support to customers via phone, email, or chat.Respond to and resolve complex technical issues with minimal escalation.Collaborate with cross-functional teams to resolve customer complaints and improve overall...

  • Technical Support Specialist

    Há 23 horas

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$34.000 - R$58.000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical issues with our systems.Key Responsibilities:Provide exceptional customer service through various communication channels.Analyze and resolve...

  • Customer Support Specialist

    Há 13 horas

    São Paulo, São Paulo, Brasil Fluke Tempo inteiro

    The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies.This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Sumsub Tempo inteiro

    **About the opportunity****_Sumsub_** is a tech company that helps 1000+ businesses worldwide stay compliant with regulations, steer clear of fraud, and verify clients easily with holistic KYC/AML and anti-fraud solutions.This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. We are looking for a **Customer...