Customer Support Specialist

Há 5 dias

São Paulo, São Paulo, Brasil project44 Tempo inteiro
**Why project44?**
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there's still a lot of work to be done. The industry is massive, as is the opportunity. We're looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We're changing the way the world ships, and we're looking for you to help us get there
**Customer Support Specialist**
**Key Accountabilities**
Take ownership of customer issues and see problems through, to resolution. This includes, but is not limited to:
- Diagnosing, troubleshooting, and identifying solutions to reported problems
- Identifying potential code bugs and escalating as needed
- Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue.
- Participating, with assistance, in customer calls as needed
- Gaining comfort with database queries and review of data
**Qualifications and Preferred Skills**
- BS degree in Information Systems, Computer Science, or equivalent experience preferred
- Minimum 1+ yr in customer-facing technical support, IT support or as a technical specialist
- General understanding of software flow, execution, and development processes
- Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful
- Strong problem-solving skills
- Excellent time management and multi-tasking skills
- Excellent client-facing, written and verbal skills
- Strong English and Portuguese Skills
**Diversity & Inclusion**
We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.
Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.
**More about project44**
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we've created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world's leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
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