
Junior Operations Specialist in Customer Support
4 semanas atrás
Join to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelp
Junior Operations Specialist in Customer Support - Remote from Brazil2 weeks ago Be among the first 25 applicants
Join to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelp
Department: Customer Operations
Location: São Paulo
Compensation: 2000 - 2735,20 R$ gross plus monthly performance bonus
Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.
What you'll do:
- Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
- Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Ideally, you'll bring with you:
- Fluent communication in Portuguese and English (both spoken and written, minimum C1 level).
- Experience working with targets (nice to have)
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- Enjoyment in following procedures with attention to detail.
- Ability to work: Monday - Friday, 2 pm to 8 pm, and Saturday 12 pm to 6 pm.
Please submit your CV in English.
Perks and benefits:
- Group life insurance.
- Food allowance.
- Transportation subsidy (in case you go to the office).
- Team Days.
- Mindfulness platform (Mindgram).
- Language classes.
- Unlimited, free use of AirHelp Plus.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries IT Services and IT Consulting
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