Customer Support Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil Schneider Electric Tempo inteiro
Overview

Customer Support Specialist - Digital Grid at Schneider Electric. This role involves acting in a technical and customer management capacity within the Digital Grid Global Support organization and supporting ADMS in customer environments.

Responsibilities
  • Act in a technical and customer management role within the Digital Grid Global Support organization.
  • Participate in the update process of ADMS in the customer environment.
  • Coordinate and collaborate in the review of technical documentation during the project transition to the support phase.
  • Respond quickly and professionally to defects or technical inquiries reported by customers.
  • Coordinate the design of software improvements requested by customers.
  • Coordinate incidents in production systems together with technical people.
  • Provide consulting services to assigned customers.
  • Develop and maintain positive relationships with colleagues, regional solution centers, and customers.
Skills and capabilities for success
  • Strong problem-solving and troubleshooting skills in complex situations.
  • Clear communication skills to explain technical topics to non-specialized audiences.
  • Proactivity, organization, and results-oriented mindset.
  • Ability to work in a global team and multicultural environment.
What's in it for you
  • Opportunity to work on strategic projects with major energy utilities.
  • Continuous development in advanced technologies such as ADMS, Smart Grid, and GIS.
  • Collaborative and multicultural environment with potential for growth in Schneider Electric's global career path.
Reporting

You will report to the Customer Support Leader of Brazil, working in collaboration with global teams and regional solution centers.

Qualifications
  • Bachelor's degree in electrical engineering, Energy Engineering, Computer Science, Telecommunications Engineering, or related fields.
  • Basic knowledge in electrical engineering: distribution and transmission networks, network operations, utilities (desirable).
  • Experience in energy distribution companies is a plus.
  • Experience with complex software solutions or software testing is desirable.
  • Proficiency in English (spoken and written). Spanish is desirable.
Additional context

Looking to make an IMPACT with your career? Schneider Electric emphasizes inclusion, mastery, purpose, action, curiosity, and teamwork. IMPACT is an invitation to contribute to sustainability goals and join Schneider Electric in a collaborative, global environment. The company highlights growth opportunities and a focus on inclusivity and ethics, including a Trust Charter and equal opportunity employment.

Company performance highlights

€36 billion global revenue
• +13% organic growth
• 150 000+ employees in 100+ countries
• #1 on the Global 100 World's most sustainable corporations

Legal notices

Schneider Electric is an Equal Opportunity Employer. This position will be posted until filled. You must submit an online application to be considered for any position with us.

We are committed to inclusion and ensuring all employees feel valued and safe to contribute their best.

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