Customer Support Specialist Role

Há 6 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$80.000 - US$130.000
Customer Support Expert

This is an excellent opportunity for a motivated and detail-oriented individual to join our dynamic team.

As a Customer Support Specialist, you will be responsible for:

  • Providing timely and effective assistance to customers;
  • Developing creative solutions to complex problems;
  • Delivering exceptional service to both technical and non-technical end-users while supporting a wide range of technologies;
  • Coordinating customer support cases with internal groups such as Engineering, Sales, and Customer Success;
  • Working closely with Customer Success Managers (CSM) and Customer Success Engineers (CSE) to maintain visibility and provide consistency to the customer;
  • Ensuring all issues are systematically tracked, escalated, and communicated;
  • Participating in a collaborative team as a support agent, gaining deeper insights into problems and bringing the customer's voice and insight to enhance the product;
  • Continuously improving the knowledge base and educating team members on improvements;
  • Using mature and transparent communication skills towards customers with deep technical knowledge but in an understandable way for non-technical contacts;
  • Able to think outside the box to come up with creative solutions to fulfill the customer's use-case by using and extending our knowledge base;
  • Ability to showcase the potential of the support team to other teams and departments;
  • Ability to take complete ownership of parts of the support process;
  • Serves as a mentor and gives guidance to colleagues and new hires;

Requirements include:

  • 3+ years of relevant work experience in problem analysis case resolution;
  • Excellent communication and interpersonal skills capable of building rapport with diverse customer groups;
  • Ability to demonstrate outstanding critical thinking skills and easily build fluid rapport with customers;
  • Strong written communication in English and Portuguese or Spanish, any additional second language is a plus;
  • Basic technical understanding of Enterprise Architecture methodology, EA related platforms, and SaaS related platforms (LeanIX, iServer, ServiceNow, Ardoq);
  • Understanding of Customer Support KPI/Metrics;
  • Coding/Scripting skills (JSON, Python, HTML, GraphQL, SQL, API Endpoint/Editors);
  • SSO authentication integration (SAML Azure, ADFS, Gsuite, Okta);
  • PASSION for solving technical problems.

What We Offer

We believe in transparent communication, personal development, and a diverse workforce. Our Connected Remote Work Mode means you can work from home or one of our offices 20% of the time. We also offer great benefits and a world-class software stack. At LeanIX, you'll find a collaborative team working together to improve the customer experience.

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$59.000 - US$79.000

    Customer Support SpecialistAs a key member of our support team, you will be the primary point of contact for customers, providing exceptional service and ensuring their satisfaction. Your expertise in customer relations and problem-solving skills will enable you to effectively resolve issues and maintain a positive experience for clients.Key...

  • Customer Support Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...

  • Customer Support Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$29.264 - R$38.199

    Customer Support SpecialistWe are seeking a Customer Support Specialist to join our team. This role involves interacting with customers and company representatives to handle various pre-sales or post-sales service functions.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    **We help the world run better**We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company's current and future success as your primary goal will be to analyze and enable our...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$63.200 - R$96.458

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.The successful candidate will be responsible for providing technical support and solutions to customers, resolving complex technical issues related to our planning solution, and collaborating with internal teams to resolve issues efficiently.This...

  • Customer Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$70 - R$90

    About the RoleOur company is seeking an experienced professional to join our team as a Customer Support Specialist. This role involves working directly with customers, understanding their needs, and providing tailored solutions.The ideal candidate will have excellent communication and problem-solving skills, with experience in customer-facing roles. They...

  • Customer Support Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil SleekFlow Tempo inteiro R$40.000 - R$60.000 por ano

    About SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Schneider Electric Tempo inteiro

    Overview Customer Support Specialist - Digital Grid at Schneider Electric. This role involves acting in a technical and customer management capacity within the Digital Grid Global Support organization and supporting ADMS in customer environments. Responsibilities Act in a technical and customer management role within the Digital Grid Global Support...

  • Customer Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$24.000 - R$48.000

    Job Overview:We are seeking a highly skilled customer support professional to join our team. As a key member of our customer service division, you will be responsible for delivering exceptional support to our customers through live chat.Your Key Responsibilities:Respond to customer inquiries in a timely and professional manner, providing accurate information...

  • Junior Operations Specialist in Customer Support

    4 semanas atrás

    São Paulo, São Paulo, Brasil AirHelp Tempo inteiro

    Junior Operations Specialist in Customer Support - Remote from Brazil Join to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelp Junior Operations Specialist in Customer Support - Remote from Brazil 2 weeks ago Be among the first 25 applicants Join to apply for the Junior Operations Specialist in Customer...