
Business Insights Leader
4 semanas atrás
**Cargo**:Business Insights Leader - Especialista Sênior
**Diretoria**:Chief Revenue Officer
**Breakdown**:Residential Solutions
**UO**:Resid. strategy and digital intelligence
**Regional**: TIM SA Headquarter
**Estado**:RIO DE JANEIRO
**Cidade**:RIO DE JANEIRO
**Breve descrição do perfil**:
Responsável por fazer análise contínua de indicadores ao longo de toda a jornada do cliente, analisar relatórios gerenciais e gerar insights com foco no aumento da produtividade e melhoria contínua da jornada do cliente.
**Principais atividades**:
- Fazer análise contínua de indicadores ao longo de toda a jornada do cliente;
- Identificar gaps e oportunidades, tanto estratégicos, quanto operacionais, com foco em otimização dos resultados ao longo da jornada;
- Mapear e acompanhar KPIs da área;
- Gerar outputs orientativos para os times estratégicos e operacionais com o objetivo de aumentar a produtividade;
- Direcionar as maiores oportunidades e/ou gaps e assim as ações. Fornece os principais dados e inteligência aos times da Mesa;
- Estruturar, acompanhar e reportar os KPIs da mesa de performance;
- Analisar oportunidades de melhorias e adoção das melhores práticas nos processos oferecendo soluções orientadas à eficiência operacional;
**Experiências, conhecimentos e formação**:
- Ter trabalhado em consultoria, startup e inteligência de negócios e planejamento estratégico como usuário ou programador de ferramentas, como Data Suite, Tableau, Power BI, Looker ou outras;
- Dominar Excel, SQL e programação, incluindo Big Query, Alation, Gaia, Teradata, ou outras, é um diferencial;
- Graduação completa.
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