Technical Lead, Service

3 semanas atrás


São Paulo, São Paulo, Brasil Hexagon AB Tempo inteiro
Press Tab to Move to Skip to Content LinkWorkplace Type:
RemoteBusiness Unit:
ALIResponsibilitiesThe purpose of the Technical Lead is to mentor technical teams (both directly and indirectly), fostering a culture of excellence, innovation, and continuous improvement. The Technical Lead serves as the primary representative at customer business units. This role involves acting as a liaison between Hexagon and the customer, facilitating communication, overseeing the quality and timeliness of service delivery, managing administrative and technical tasks, and ensuring adherence to safety and confidentiality standards. The Technical Lead plays a critical role in coordinating efforts to meet customer requirements and maintaining a smooth operational relationship.Lead and develop technical teams, set performance expectations, and conduct regular coaching sessions to ensure team development and success.Plan, monitor, and control service activities, ensuring quality and timely delivery.Assist with incident management, operational troubleshooting, and support cases to ensure the smooth operation of Hexagon ALI solutions.Collaborate with the
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