Lead Technical Engineer

1 semana atrás

São Paulo, São Paulo, Brasil Kalibrate Tempo inteiro US$90.000 - US$120.000 por ano

Our team of Technical Engineers provide our global client base with technical support 24x7x365 across various products within the Kalibrate group.

We are the first point of contact for our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base.

Whilst we act as the first point of contact, we pride ourselves on offering a high technical skillset to resolve Incidents and Service Requests as efficiently as possible however we are also responsible for the escalation of tickets to wider teams where resolution is not forthcoming.

Who we're looking for

We are looking for an enthusiastic experienced Lead Technical Engineer who possess the ability to work on initiative but who also has a strong team ethic and is excited at the prospect of learning new products and technologies to join our US team.

The successful candidate will have previous experience of working in a similar 3rd line/senior technical service desk role and will have in-depth theoretical and practical knowledge of SQL as well as a good understanding of Microsoft Azure technologies. Strong communication skills with the ability to converse in both technical and non-technical language is paramount alongside great customer service skills.

This role involves leading on technical investigations for Severity 1 issues, Massive Service Outages, and internal escalations from more junior Technical Engineers, along with working in conjunction with other technical teams to resolve issues which require further escalation to technical specialists.

Most importantly we are looking for a passionate and driven individual to join our highly valued and diverse team to help us to continue to provide our high standard of support to our valued clients.

Responsibilities

  • Providing Application support for various products across the Kalibrate Group

  • Acting as the primary point of contact for clients for technical support related issues both during business hours and as part of the on-call rota in line with SLAs

  • Utilising internal ITSM tool to acknowledge and manage new and existing tickets in line with ITIL framework methodologies

  • Working in accordance with SLA targets

  • Escalating unresolved issues to Infrastructure/Development in accordance with SLAs and OLAs (if required)

  • Working with various teams to ensure that clients are transitioned into support after upgrade/onboarding.

  • Providing and maintaining high levels of client satisfaction

  • Assist in rectifying Problems when a high severity Incident has occurred

  • Acting as a technical escalation point for more junior Technical Engineers within the Support team

  • Delivering technical training internally to more junior Technical Engineers

  • Reviewing, and documenting technical procedure guidance related to technical support

  • Attend internal, and external meetings, as a technical representative

  • Produce root cause analysis information related to Sev1/MSO issues as needed

  • Team leadership responsibilities

  • Senior Software Engineer Technical Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil AORO Tempo inteiro

    Senior Technical Lead EngineerSystems, Platforms, Blockchain, Web3, Synchronization, ArchitectureSystems, Architecture, Synchronous Systems, Kafka, Cryptography, Microservices, Messaging Systems, Payment Platforms, CI/CD, API Development, DevOpsLocation: Job is remote, however, candidate must be located in commutable distance to Sao Paulo.Overview: Join us...

  • Lead Technical Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Kalibrate Tempo inteiro US$90.000 - US$120.000 por ano

    Our team of Technical Engineers provide our global client base with technical support 24x7x365 across various products within the Kalibrate group.We are the first point of contact for our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base.Whilst we act as the first point of contact, we...

  • Technical Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil Elios Talent Tempo inteiro US$90.000 - US$120.000 por ano

    Technology Lead (Lead Full-stack Software Engineer) - Remote - BrazilHands-on leadership at scale:Step into a high-impact, director-level role where you'll write production code daily while owning key architectural decisions across modern full-stack platforms. Elite product studio environment:Work alongside top-tier engineers and designers, building...

  • Lead Technical Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kalibrate Technologies Ltd Tempo inteiro

    Our team of Technical Engineers provide our global client base with technical support 24x7x365 across various products within the Kalibrate group. We are the first point of contact for our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base. Whilst we act as the first point of contact, we...

  • Salesforce Technical Lead

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeTechnicalLead Tempo inteiro US$120.000 - US$180.000

    Job Title:Salesforce Technical LeadAbout the Role:The Salesforce Technical Lead will be responsible for leading technical projects and teams, providing expertise in Salesforce development, implementation, and configuration. The ideal candidate will have a strong background in Salesforce, LWC, and Agile methodologies, with excellent troubleshooting,...

  • Senior Technical Lead

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeTechnicalLead Tempo inteiro R$124.442 - R$179.860

    Job Title: Senior Technical LeadAs a Senior Technical Lead, you will play a critical role in shaping the future of online safety. You will lead a team of talented engineers and work closely with cross-functional partners to drive innovation and excellence.Key Responsibilities:- Set and communicate team priorities that support the broader organization's...

  • Technical Support Team Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro US$126.000 - US$153.000

    Job Description:As a seasoned leader in technical support, you will oversee a team of Technical Support Engineers (TSEs) who resolve complex inquiries and provide world-class customer service. Your expertise in coaching, developing, and empowering your team will drive operational efficiency and ensure customer success.Key Responsibilities:Lead and develop a...

  • Senior Software Engineer Technical Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil AORO Tempo inteiro

    Senior Technical Lead Engineer Systems, Platforms, Blockchain, Web3, Synchronization, Architecture Systems, Architecture, Synchronous Systems, Kafka, Cryptography, Microservices, Messaging Systems, Payment Platforms, CI/CD, API Development, DevOps Location: Job is remote, however, candidate must be located in commutable distance to Sao Paulo. Overview: ...

  • Senior Software Engineer Technical Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil AORO Tempo inteiro

    Senior Technical Lead EngineerSystems, Platforms, Blockchain, Web3, Synchronization, ArchitectureSystems, Architecture, Synchronous Systems, Kafka, Cryptography, Microservices, Messaging Systems, Payment Platforms, CI/CD, API Development, DevOpsLocation:Job is remote, however, candidate must be located in commutable distance to Sao Paulo.Overview:Join us as...

  • Senior Software Engineer Technical Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil AORO Tempo inteiro

    Senior Technical Lead Engineer Systems, Platforms, Blockchain, Web3, Synchronization, Architecture Systems, Architecture, Synchronous Systems, Kafka, Cryptography, Microservices, Messaging Systems, Payment Platforms, CI/CD, API Development, DevOps Location: Job is remote, however, candidate must be located in commutable distance to Sao Paulo. ...