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Technical Support Team Lead
2 semanas atrás
As a seasoned leader in technical support, you will oversee a team of Technical Support Engineers (TSEs) who resolve complex inquiries and provide world-class customer service.
Your expertise in coaching, developing, and empowering your team will drive operational efficiency and ensure customer success.
Key Responsibilities:- Lead and develop a team of Technical Support Engineers
- Manage onboarding, mentoring, and ongoing development of team members
- Drive operational efficiency through KPI tracking, process optimization, and documentation
- Conduct performance evaluations and act as a liaison between Technical Support and cross-functional teams
- 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
- 3+ years of experience as a team lead or manager in a technical support environment
- Proven experience managing individuals in hybrid or remote team environments
Our company values equality, fairness, and diversity. We strive to create an inclusive workplace where everyone feels valued and respected. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, join our organization in making the world more agreeable.
