Business Analyst

Business Analyst needed to join our team on a contract basis. Working under your own initiative with required guidance and support, a business analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.**What you’ll be doing**:- Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customer- Identify and recommend options for potential solutions and assess them for both technical and business suitability- Create logical and innovative solutions to problems- Present proposals to clients- Work with a scrum / delivery team through to go live- Analyse business systems in order to recommend efficiencies- Provide estimates for future analysis work- Work with developers and a variety of end users to ensure all solutions deliver customer satisfaction- Provide training to users of a new system as required- Communicate and collaborate with the test team- Plan and work flexibly to meet deadlines- Keep up to date with technical and industry sector advances- Maintain great client relationships at all levels of the organisation- Maintain consistently high levels of client satisfaction and effectively escalating business critical situations as required- Manage situations and relationships both internally and externally**What we want from you**:- You will have proven experience working as a Business Analyst on ecommerce / web projects- Experience of managing client stakeholders- Able to run workshops with client stakeholders- Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel- You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations.- Great stakeholder management skills- Experience of Agile software delivery- Business Process mapping and engineering- eCommerce and retail / brand experience- Production of high quality user stories and acceptance criteria- Analysis and design of systems- Ability to work on your own initiative to an agreed action plan- Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills- Strong problem solving, time management and organisational skills- Strong commercial awareness and business acumen- Energetic, enthusiastic with strong attention to detail**If you know some of this, even better**:- Scrum master experience- Experience working with multiple different ecommerce platforms**What we can offer you**:Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.**VML** is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, which name WPP as a “Leader” in Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. As the world’s most advanced and largest creative company, VML’s global network is powered by 30,000 talented people across 60-plus markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.**AT VML Commerce & Technology**:Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.We work with some of the most exciting brands such as