2nd Line Support Analyst

1 dia atrás

Natal, Brasil Descartes Systems Group Tempo inteiro

Overview

2nd Line Support Analyst role at Descartes Systems Group. You will be playing a key role in supporting GreenMile solutions to customers both domestically and internationally, as well as supporting the implementation team in their software implementation project.

Responsibilities
  • Answering support calls, emails, and texts from GreenMile, and work diligently to identify and reproduce potential software issues and present solutions to these issues.
  • Log all calls and emails in GreenMile’s customer support system. Keep system accurate and updated with all customer requests.
  • Assist in reviewing current technical support materials such as user guides, new improvements and fixes and propose/implement changes.
  • Assist in assessing customer’s use of our technology and propose improvements.
  • Participate in technical support internal meetings as well as customer meetings.
Qualifications
  • 1-2 years experience in a similar field
  • Strong MS Office skills- Word, Outlook, Excel, SharePoint
  • Technical aptitude to learn and apply new applications and software programs and understanding of statistical analysis
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Intermediate verbal and written communication skills in English
  • Ability to work independently and partner effectively with others to achieve desired business results
  • Willingness to learn new skills and work in a fast paced, frequently changing environment
  • Knowledge of Android environments on various devices
  • Knowledge in Oracle SQL, AWS, Azure cloud
Location

This is a remote opportunity, open to applicants authorized to work in Brazil. We are a global organization using English as a primary language, with job descriptions and communication available in the local languages where required.

Salary

Salary Range: $4,000 to $4,800 Reales. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, and value a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Equal Employment Opportunity

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
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