Support Engineer/Consultant

Há 9 horas

Natal, Brasil Eka Software Solution Tempo inteiro

About Quoreka:Quoreka is a trusted partner in global markets, serving companies from major banks and brokers to trading houses, processors, producers, and fabricators for more than 40 years.At Quoreka, success is built upon expertise, relationships, and the ability to solve the challenges of tomorrow.Our people, technology, and customer-centric approach define who we are and where we're headed next.Our mission: Provide cutting edge E/CTRM and logistics solutions tailored to industry needs and enable our customers to confidently manage their business operations.Today, we boast extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy, and more.Quoreka offers scalable solutions that meet the growing demands of commodity traders, energy merchants, miners, industrials, and producers, providing top-tier functionality, user experience, technology, and services.Our product roadmap emphasizes innovation, focusing on AI and delivering strong value propositions with clear short-, medium-, and long-term goals.Quoreka has offices across the Americas, Asia, Australia, and EMEA, serving over 100 customers.Position/Title: Support Engineer/ConsultantThe Support Engineer will provide front-line support for systems and products in the mining and grain industries.Responsibilities include utilizing support systems to ensure maximum uptime, meeting response times, and exceeding defect resolution criteria.Experience & Skill SetsMust HaveProficiency in PortugueseLocal presence in VitoriaUnderstanding of IEC 61131 programming standardsUp to 2 years' experience in Control Systems Engineering or relevant internshipsKnowledge of XML standards and toolsExperience with Microsoft SQL and basic scriptingTroubleshooting Delphi and .NET applicationsExperience in machine controlKnowledge of control system architectures, PLC design, and programmingExcellent communication skills, professional interaction with diverse groupsCompliance with client HSE/WHS policiesNice to HaveExperience in on-call support rolesExposure to mining or agribusiness industriesTraining provided for the Support Engineer roleResponsibilitiesProvide Tier 1 support via phone and email, including rotating on-call dutiesRespond to support requests promptlyLog and analyze support requests and defectsCoordinate defect resolution with engineeringTrack support cases to completionPerform regression testing and manage product releasesGenerate reports on support activities#J-18808-Ljbffr

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