Senior Application Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That's what makes us Roche.

The Opportunity

Roche Diagnostics in KZN is seeking a Senior Application Specialist who will be responsible for meeting market demand, managing working capital components of inventory and reducing supply risks, leading the team to deliver stretch targets and continuously improving processes to achieve company growth targets.

Among other duties, the role will entail:

Business Accountabilities

• Assist Key and Account Managers in the execution of the account strategy & business objectives.

• Identify new opportunities to further grow our business.

• Ensure Roche remains in a strong position as incumbent supplier with the aim to extend contracts.

• Identify gaps in customer & Roche business processes (such as supply of goods; correction of instrument breakdowns) and seek to solicit remedies from internal and external stakeholders

Technical Accountabilities

• Adherence to Client Service Level agreement deliverables & ensuring commitments are met by internal & external stakeholders.

• Maintain high level of customer engagement with regular updates and feedback. Identify gaps & suggest possible interventions.

• Providing first-line trouble-shooting on applications issues & maintaining logs in Clarify.

• Faciliate efffective instrument maintenance by ensuring customer-accountability where required (eg. daily maintainance; logging calls through Roche UK Call Centre) & Roche where required (preventative maintenance and breakdowns).

• Provide cross-team technical assistance and support as and when required.

• Lead more complex diagnostic technical challenges with full engagement with customers to achieve customer SLA requirements .

• Plan and facilitate Applications customer workshops, training, and improvement in quality control measures.

• Ensure effective and timely communication of Product Notifications.

Process Accountabilities

• Conduct workflow analysis and efficiency interpretation of the lab, identify gaps and areas for improvement. Facilitate improvement with internal stakeholders and Roche.

• Ensure adherence to relevant instrument's manufacturing standards for maintenance, installation and upgrading plans according to customer needs.

• Ensure efficient communication between the customer and Roche.

• Address any challenges within scope of authority; accountability and customer relations.

• Carry out continuous improvements on processes / systems / operations.

Coaching Accountabilities

• Identify super-users in the laboratory and together with Lab Management (under their lead) identify possible further training & development opportunities.

• Actively collaborate with colleagues & the laboratory by sharing technical insights and experience on instruments where expertise has been gained.

• Train and support lab technologists

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: ND in the Medical Sciences (NQF 6). A Medical Sciences Degree or BTech would be preferred.

• At least 4 years experience in laboratory practices in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.