MBG service Technical Support Staff Engineer

4 semanas atrás

Jaguariúna, Brasil Lenovo Tempo inteiro

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Description and Requirements

We are looking for a highly skilled and experienced Mobile Service Engineering Specialist to provide global support for Motorola’s service partners. This role is critical in ensuring smooth repair processes, effective troubleshooting, and the successful introduction of new products. Acting as the focal point, you will collaborate with IT teams to drive automation, implement AI-powered solutions, and align operations with Lenovo’s “One Lenovo” strategy. This position requires both strong technical expertise and excellent communication skills to support worldwide partners and deliver best-in-class customer service.

Responsibilities:

  • Support Motorola service partners to solve day to day repair process, tool, SW relevant issue, the partner will be from worldwide authorized service center, 3PL of carrier, distributors.
  • Maintain the operational KPI including tool pass rate, MTTR, and MTBF.
  • Release process recipe or device firmware to support new product introduction and Sustainable old product support.
  • Collaborate with various IT team to create eco-system and support corporate strategy on ONE Lenovo and AI.
  • Implement AI-powered automation into the service platform and operations.

Skills and Qualifications

  • 7+ years of mobile phone engineering experience on functionality automation testing or diagnosing, proficient in customized tool debug, log collecting, log diagnosing, and resolution.
  • Strong written and verbal English communication skills.

Preferred Qualifications

Previous success in producing mobile phone manufacturing or after-sale service tool platforms.

If you require an accommodation to complete this application, please

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