MBG service Technical Support Staff Engineer

Há 3 dias

Jaguariúna, Brasil Lenovo Tempo inteiro

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Description and Requirements

We are looking for a highly skilled and experienced Mobile Service Engineering Specialist to provide global support for Motorola’s service partners. This role is critical in ensuring smooth repair processes, effective troubleshooting, and the successful introduction of new products. Acting as the focal point, you will collaborate with IT teams to drive automation, implement AI-powered solutions, and align operations with Lenovo’s “One Lenovo” strategy. This position requires both strong technical expertise and excellent communication skills to support worldwide partners and deliver best-in-class customer service.

Responsibilities:

  • Support Motorola service partners to solve day to day repair process, tool, SW relevant issue, the partner will be from worldwide authorized service center, 3PL of carrier, distributors.
  • Maintain the operational KPI including tool pass rate, MTTR, and MTBF.
  • Release process recipe or device firmware to support new product introduction and Sustainable old product support.
  • Collaborate with various IT team to create eco-system and support corporate strategy on ONE Lenovo and AI.
  • Implement AI-powered automation into the service platform and operations.

Skills and Qualifications

  • 7+ years of mobile phone engineering experience on functionality automation testing or diagnosing, proficient in customized tool debug, log collecting, log diagnosing, and resolution.
  • Strong written and verbal English communication skills.

Preferred Qualifications

Previous success in producing mobile phone manufacturing or after-sale service tool platforms.

If you require an accommodation to complete this application, please

#J-18808-Ljbffr

  • Service Technical Support Staff Engineer

    Há 5 dias

    Jaguariúna, São Paulo, Brasil Lenovo Tempo inteiro R$90.000 - R$120.000 por ano

    We are looking for a highly skilled and experienced Mobile Service Engineering Specialist to provide global support for Motorola's service partners. This role is critical in ensuring smooth repair processes, effective troubleshooting, and the successful introduction of new products. Acting as the focal point, you will collaborate with IT teams to drive...

  • Service Technical Support Staff Engineer

    Há 24 horas

    Jaguariúna, Brasil Lenovo Tempo inteiro

    OverviewWe are looking for a highly skilled and experienced Mobile Service Engineering Specialist to provide global support for Motorola’s service partners. This role is critical in ensuring smooth repair processes, effective troubleshooting, and the successful introduction of new products. Acting as the focal point, you will collaborate with IT teams to...

  • Service Technical Support Staff Engineer

    1 dia atrás

    Jaguariúna, Brasil Lenovo Tempo inteiro

    Overview We are looking for a highly skilled and experienced Mobile Service Engineering Specialist to provide global support for Motorola’s service partners. This role is critical in ensuring smooth repair processes, effective troubleshooting, and the successful introduction of new products. Acting as the focal point, you will collaborate with IT teams to...

  • Service Technical Support Staff Engineer

    Há 5 dias

    Jaguariúna, Brasil Lenovo Tempo inteiro

    Description and Requirements We are looking for a highly skilled and experienced Mobile Service Engineering Specialist to provide global support for Motorola's service partners.This role is critical in ensuring smooth repair processes, effective troubleshooting, and the successful introduction of new products.Acting as the focal point, you will collaborate...

  • Packaging Applications Engineer

    1 semana atrás

    Jaguariúna, Brasil Sealed Air Corporation Tempo inteiro

    Join to apply for the Packaging Applications Engineer role at Sealed Air Corporation Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive...

  • Packaging Applications Engineer

    Há 5 dias

    Jaguariúna, Brasil Sealed Air Corporation Tempo inteiro

    Join to apply for the Packaging Applications Engineer role at Sealed Air Corporation Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive...

  • Front End Dev

    Há 7 dias

    Jaguariúna, Brasil Lenovo Tempo inteiro

    **General Information**: - Req # - 100016219 - Career area: - Research/Development - Country/Region: - Brazil - State: - São Paulo - City: - JAGUARIUNA - Date: - Tuesday, September 2, 2025 **Additional Locations**: - Brazil **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We WOW our customers. - Lenovo is a US$69...

  • Software Development Junior

    2 semanas atrás

    Jaguariúna, Brasil Lenovo Tempo inteiro

    **General Information**:- Req #- WD - Career area:- Hardware Engineering- Country/Region:- Brazil- State:- São Paulo- City:- JAGUARIUNA- Date:- Friday, June 27, 2025- Working time:- Full-time**Additional Locations**:- Brazil - São Paulo - Jaguariúna- Brazil - São Paulo - JAGUARIUNA**Why Work at Lenovo**:- We are Lenovo. We do what we say. We own what we...

  • Front End Dev

    Há 5 dias

    Jaguariúna, Brasil Lenovo Tempo inteiro

    **General Information**:- Req #- - Career area:- Research/Development- Country/Region:- Brazil- State:- São Paulo- City:- JAGUARIUNA- Date:- Tuesday, September 2, 2025**Additional Locations**:- Brazil**Why Work at Lenovo**:- We are Lenovo. We do what we say. We own what we do. We WOW our customers.- Lenovo is a US$69 billion revenue global technology...

  • Software Development Junior

    Há 7 dias

    Jaguariúna, São Paulo, Brasil Lenovo Tempo inteiro R$120.000 - R$180.000 por ano

    General InformationReq # Career area:Hardware EngineeringCountry/Region:BrazilState:São PauloCity:JAGUARIUNADate:Wednesday, September 3, 2025Additional Locations:BrazilWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global...