
Customer Engagement Manager
3 semanas atrás
**Summary**
As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.
Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.
**The Role**
The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.
The dCEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The dCEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP. The dCEM manages a variety of technical and engagement aspects during the various phases of a range of customer's lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.
**Key tasks comprise the following**:
- Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Initiates digital service kick off for customers
- Contributes to onboarding/transitioning customers to ECS
- Supports in de-escalations of critical customer situations
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Executes technical feasibility studies / solution reviews (if applicable)
- Contributes to customer release and maintenance activities
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
- Executes and supports problem management and continuous improvement
- Support customer satisfaction surveys
- Reviews SLA service credit cases
- Supports commercial change requests
- Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supports in reviewing
-
Customer Engagement Manager
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro R$82.000 - R$127.000We are seeking a highly skilled Customer Engagement Manager to join our dynamic team.This exciting role involves working closely with customers to guide them through their business journey, ensuring their satisfaction and retention. The successful candidate will be responsible for overseeing key customer milestones, from deal signature through system...
-
Customer Engagement Manager
Há 7 dias
São Paulo, São Paulo, Brasil beBeeEngagement Tempo inteiro R$60.000 - R$145.000Customer Engagement Manager">Are you ready to take on a new challenge in customer relationship management? In this role, you will be responsible for planning and coordinating the execution of a comprehensive CRM strategy that drives engagement across multiple channels. Your focus will be on creating high-value interactions with customers and improving...
-
Manager, Engagement
2 semanas atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroWe are seeking a dynamic and experienced **Manager of Engagement Managers**to lead our growing team across Brazil and the broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. In addition to...
-
ECS Digital Customer Engagement Manager
3 semanas atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiroRequisition ID: Work Area: Consulting and Professional ServicesExpected Travel: 0 - 10%Career Status: GraduateEmployment Type: Regular Full TimeCareer Level: T1Hiring Manager: Samuel RochaRecruiter Name: Thais NadimAdditional Locations:ECS Digital Customer Engagement Manager (dCEM)About The TeamThe SAP Enterprise Cloud Services (ECS) organization is a...
-
Engagement Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Salesforce Tempo inteiroJob CategoryCustomer SuccessJob Details**About Salesforce**We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Manager, Engagement
2 semanas atrás
São Paulo, São Paulo, Brasil Zendesk Group Tempo inteiroManager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Publié aujourd'huijob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region....
-
Manager, Engagement
1 semana atrás
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroManager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Posted 4 Days Agojob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region....
-
Manager, Engagement
2 semanas atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroOverview Manager, Engagement role at Zendesk. Lead the Engagement Managers team in Brazil and the broader LATAM region. Responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. Shape and drive enterprise-level initiatives that...
-
Sr. Engagement Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Databricks Tempo inteiroJoin to apply for the Sr. Engagement Manager - LATAM (Brazil) role at DatabricksCSQ226R133The Sr. Engagement Manager works to establish a deeper partnership with Databricks customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer...
-
Digital Customer Engagement Manager
1 semana atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiro**What we offer****Summary**As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate...