Customer Engagement Manager

Há 2 dias

São Paulo, São Paulo, Brasil beBeeEngagement Tempo inteiro R$60.000 - R$145.000

Customer Engagement Manager

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Are you ready to take on a new challenge in customer relationship management? In this role, you will be responsible for planning and coordinating the execution of a comprehensive CRM strategy that drives engagement across multiple channels. Your focus will be on creating high-value interactions with customers and improving retention, reactivation, and cross-sell objectives.

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  • Key Responsibilities:
  • Develop a data-driven CRM strategy in collaboration with cross-functional teams
  • Plan and execute targeted campaigns using relevant customer channels such as onsite messaging, email, and social media
  • Liaise with stakeholders to ensure campaign execution and delivery aligns with business objectives
  • Deploy marketing budget profitably through robust planning and analysis
  • Initiate and manage the development process of creatives from brief to delivery
  • Lead ongoing segmentation of the customer base to identify insights and target customer segments
  • Keep abreast of industry standards and consumer protection laws
  • Regularly report on campaign success demonstrating a deep understanding of customer motivation
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What You'll Bring:

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  • Strong experience in CRM, lifecycle management or marketing preferably in a technology company
  • Proven track record of developing and implementing a campaign strategy based on an understanding of customer needs
  • Well-versed in extracting customer insight from data
  • Great organization, planning and prioritization skills with strong attention to detail
  • Solid experience in implementing driving and managing complex multi-channel campaigns
  • Exceptional stakeholder management and collaboration skills
  • Excellent command of the English language
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Seniority level:

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  • Not Applicable
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Employment type:

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  • Full-time
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