Solution Support Consultant
2 semanas atrás
**About Novacura**At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product Novacura Flow. We are a global organization with close cooperation between our offices in different countries and we have highly ambitious to continue to develop and grow in all our markets.**What you will be doing**As a Solution Support Consultant, you provide second line support services for IFS Applications and Novacura Flow Solutions. This means that you resolve complex support issues and configuration requirements and manage customer relations. In this role you also participate in customer meetings, seek customer specific improvements, and continuously develop your skills in Novacura and IFS related functionality.**Your skills and attributes**We are looking for a service and customer-oriented person who likes to solve problems. You take responsibility and plan your work independently. You are a good team-player, not afraid to ask for help and always eager to learn new things. In this role it is important to take initiatives and communicate well. You also need:- Bachelors in IT or equivalent area- Work experience with IFS, Novacura Flow- Experience working with customer support- Good communication skills**What we offer**In this role you get a variety of work tasks and a possibility to gain knowledge in several areas. You will build a broad competence that is highly valued in many other teams - the career opportunities are many. You will be part of a highly engaged team who collaborates to solve complex support issues, you always get help from your teammates To further develop your skills, you can access IFS Academy, get certified within chosen area, as well as taking part in Novacura Academy training sessions.**How to apply****About Novacura**At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product Novacura Flow. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.You will be part of a supporting and fun-loving culture, while you get a global exposure. We work on a hybrid work model and have different initiatives such as trainings, annual trip, team outings, lunch on Wednesday's and lot more.- Team- Customer Support- Locations- Colombo
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