Customer Service Agent

Há 2 semanas

Remote, região norte, Brasil RecruitFirst Pte. Ltd Tempo integral

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Location: Eunos / Raffles Place

Working hours: 9am - 6pm

Pay: $2800 - $3800

Handle incoming phone calls and attend to customer enquiries and service requests professionally and promptly.
Provide timely assistance and effective solutions to ensure a positive customer experience.
Record and update accurate customer interaction details in the Customer Relationship Management (CRM) system.
Follow up on outstanding customer requests and ensure timely resolution as promised.
Escalate complex issues and customer concerns to management when necessary.
Liaise with internal stakeholders to coordinate and fulfil customer service requirements.
Ensure all service requests are handled within stipulated service standards and timelines.
Work closely with team members to manage and clear outstanding cases and enquiries efficiently.
Participate in compulsory training sessions and team meetings to maintain service quality.
Perform ad-hoc duties and projects as assigned by management.

Prior experience in customer service, call centre or contact centre roles will be an advantage.
Good communication and interpersonal skills.
Customer-oriented with a positive attitude and willingness to assist others.
Able to handle customer enquiries professionally and manage challenging situations.
Strong attention to detail with good administrative and follow-up skills.
A good team player who is able to work in a fast-paced environment.