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We are seeking a highly skilled and adaptable professional to join our team as a Bilingual Customer Support Agent. About the Role As a Bilingual Customer Support Agent, you will be responsible for providing top-notch support to our customers via various channels. Your exceptional communication skills, both written and verbal, will enable you to effectively resolve customer queries and concerns in a timely and professional manner. Key Responsibilities Reach sales and retention targets by ensuring that every customer interaction is maximized. Educate our growing customer base on the effective use of our tools and technology. Become an expert in every aspect of our products and services, serving as a true advocate for our customers. Collate and filter customer feedback to make informed suggestions for improving our service and increasing efficiency. Investigate technical issues and provide actionable ideas for fixes. What We Offer We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Ideal Candidate Our ideal candidate will be self-motivated, results-driven, and committed to delivering exceptional customer experiences. #J-18808-Ljbffr
