Community Associate

Join to apply for the Community Associate role at WeWork About Us: At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re leading it by building a global community that supports members to do their best work and turn ideas into reality. About The Opportunity As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork. You will report to your building each day to support the Community Management team. Your work will help WeWork achieve its mission and will include the duties listed below. Build a welcoming and collaborative community environment amongst members through events and by building relationships between members. Ensure that the building is fully operational and processes are running efficiently. Drive growth and promotion of WeWork-provided service offerings. Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. Demonstrate WeWork’s core values while working towards the company mission. In This Role, You’ll Front Desk Management: Cover the front desk during the building’s set business hours and be an on-site point of contact, located on the member floor or at the Community Bar. Greet members and guests with a warm and welcoming demeanor. Ensure all visiting guests sign in via Welkio iPad in accordance with WeWork's guest policy. Learn the names of members and guests to build relationships and foster community. Anticipate member and guest needs to enhance and personalize their experience. Maintain up-to-date building-specific forms (e.g., pet forms, filming requests, bike room requests). Keep the front desk clean and organized. Notify members of food deliveries and couriers. Answer questions related to the building, policies, procedures, and community etiquette. Events And Membership Engagement Provide feedback on programming types based on member makeup and evaluate events by attendance, satisfaction, and impact on the event team. Celebrate members’ successes and milestones through gifts and notes. Distribute information to promote events, including weekly event posters and individual event posters. Ensure building-specific operational requirements are met for each event (e.g., elevators, HVAC). Input notes into Kube or an equivalent system about members. Identify opportunities to connect members with each other. Know and recommend local restaurants, delivery services, catering options, team outing venues, post office, shipping center, and supply store. Be active on the WeWork member network to engage members. Know and explain WeWork policies and procedures and communicate updates to members on building issues. Ensure music levels and activations are appropriate to the daypart and occasion. Write and send broadcasts relating to building updates. Building Operations And Management Receive, process, sort, and organize all mail. Locate and issue posts via the regional system to members upon request. Keep the mailroom organized and clean. Return to Sender for unidentified mail and former member mail after 30 days of no pickup. Ensure courier parcels have the correct details for scheduled pickups. Investigate, escalate, and resolve lost packages. Know and explain WeWork policies around mail and mailroom. Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed. Collect keys and key cards upon move-out. Review location and usage of emergency equipment. Provide support for an automated coffee machine for guests and members. About You We’d love to hear from you if you meet the qualifications below: College graduate with a four-year degree preferred, but not required. Customer service and/or sales experience is a plus. Strong verbal and written communication skills. Outstanding interpersonal and multitasking abilities. Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion. Passion for entrepreneurial communities. Passion and understanding of WeWork’s mission and values. Proficient in basic computer skills. Life at WeWork Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet, and the purpose you follow. Here you will be part of a community that embraces and inspires you—together we can achieve more. Seniority level Entry level Employment type Full-time Job function Other #J-18808-Ljbffr