Support Engineering Manager
4 semanas atrás
Join to apply for the Support Engineering Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet a few times a year in various global locations to align on strategy and execution. The regional Support Managers lead world-class Support teams—resolving complex technical issues for customers worldwide on Ubuntu Server, Desktop, and public cloud. They embody customer focus—ensuring customer satisfaction—and technical excellence—keeping the support team updated with the latest technology and troubleshooting efficiently. We seek managers for both our Cloud Support Group and Devices Support Group. The role entails: Managing a professional support team, including skills development and performance management Operational control, shift scheduling, and accountability for KPIs Ensuring all customer cases are responded to within SLAs and professionally Acting as the escalation contact for customers and addressing escalations appropriately Ensuring customer satisfaction Contributing to the support knowledge base Continuously improving team processes and support delivery Hiring, developing, and training support staff to meet business needs Collaborating with leadership on growth and transformation initiatives What we are looking for in you: Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership and team management experience Ability to perform under pressure with a strong customer focus Fluency in English and preferably another language Excellent verbal and written communication skills Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies Proven contributions to Open Source projects Software development experience Experience working in support organizations Hands-on experience with Canonical products What we offer colleagues: Distributed work environment with biannual in-person team sprints USD 2,000 annual learning and development budget Annual compensation review and performance bonuses Additional benefits reflecting our values and local needs Recognition rewards, holiday leave, maternity/paternity leave Employee Assistance Programme Travel opportunities to meet colleagues Travel upgrades for company events About Canonical: Canonical pioneers in open source, publishing Ubuntu—the platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a remote work culture since 2004. Working here challenges you to think differently, learn new skills, and excel. Canonical is an equal opportunity employer: We value diversity and are committed to fair consideration regardless of background or identity. Seniority levelMid-Senior level Employment typeFull-time Job functionEngineering and Information Technology IndustriesSoftware Development #J-18808-Ljbffr
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Software Engineering Manager
1 semana atrás
São Paulo, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Sustaining Engineering Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering 3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Get AI-powered...
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Software Engineering Manager
Há 6 dias
São Paulo, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Sustaining EngineeringJoin to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Get AI-powered advice...
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Technical Support Engineering Manager
Há 2 dias
São Paulo, São Paulo, Brasil Microsoft Tempo inteiro R$90.000 - R$120.000 por anoWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...
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Director - Support Engineering (Data & AI)
2 semanas atrás
São Paulo, Brasil Databricks Tempo inteiroCSQ127R52 Mission The Director - Support Engineering (Data & AI) will be responsible for building and leading a regional team of technical experts in Brazil, focused on resolving highly complex and long-running support cases raised by Databricks customers. This leader will oversee all Support Engineering operations during AMER/LATAM business hours with close...
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Engineering Manager
Há 6 dias
São Paulo, Brasil Canonical Tempo inteiroEngineering Manager - Solutions EngineeringJoin to apply for the Engineering Manager - Solutions Engineering role at Canonical Engineering Manager - Solutions Engineering3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Canonical is a leading provider of open source software and...
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Engineering Manager
Há 6 dias
São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager role at Canonical Join to apply for the Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data...
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Senior Engineering Manager
1 semana atrás
São Paulo, Brasil Swile Tempo inteiroJoin to apply for the Senior Engineering Manager role at Swile .✨ At Swile, we believe that good products can help reduce friction in daily professional life and boost employee satisfaction. Today, we provide innovative solutions in various areas such as Fintech, Travel, HR, and Employee Benefits to more than 5.5 million users in 85,000 companies in France...
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Director - Support Engineering (Data & AI)
2 semanas atrás
São Paulo, Brasil Databricks Tempo inteiroOverview Technical Solutions Director - Spark/ML/AI at Databricks. The Director – Spark/ML/AI, Technical Solutions & Support will be responsible for building and leading a regional team of technical experts in Brazil, focused on resolving highly complex and long-running support cases raised by Databricks customers. This leader will oversee all Support...
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Software Engineering Manager
4 semanas atrás
São Paulo, Brasil TRACTIAN ?? Tempo inteiroJoin to apply for the Software Engineering Manager role at TRACTIAN BR . Engineering at TRACTIAN: The engineering team builds and scales the infrastructure that powers our products, from advanced industrial monitoring systems to our CMMS and complex integrations with enterprise systems. We handle massive volumes of IoT data, real‑time streams, and...
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OpenStack Engineering Manager
1 semana atrás
São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the OpenStack Engineering Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the OpenStack Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
