Parts Specialist
1 semana atrás
Join to apply for the Parts Specialist role at O\'Reilly Auto Parts.
The Parts Specialist will provide all retail and installer customers with a high level of service and will support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities- Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
- Assist managers and/or installer service specialists in serving professional customers as needed and directed.
- Complete assigned company training relevant to the position.
- Provide excellent service to customers calling the store by answering calls according to policy, looking up parts, quoting prices, recommending items, and offering the Low-Price Guarantee.
- Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions.
- Process exchanges and returns for credit in accordance with company policies.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, freight receival, stocking, fronting and facing, cleaning, etc.
- Perform daily operational tasks such as preparing returns to be shipped to the distribution center, assisting with stock adjustments and inventory counts.
- Operate brake lathe and other store test equipment after training and company requirements are met.
- Perform in-store services for customers where allowed by state and local laws (e.g., install wipers, test/battery charge, test charging system, scan vehicle trouble codes, replace headlight capsules).
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
- All other duties as assigned.
- Required: Ability to quickly match alphanumeric sequences; outstanding, friendly, and professional customer service; ability to multitask by handling customers on the phone and in store simultaneously.
- Desired: Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired).
- Competitive wages & Paid Time Off
- Stock Purchase Plan & 401k with employer contributions starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O\'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. For accommodations, please email or call option , and provide your requested accommodation and position details.
Job Details- Seniority level: Entry level
- Employment type: Part-time
- Job function: Sales and Business Development
- Industries: Retail
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