Assistente de Qualidade Rede I

3 semanas atrás

Campo Bom, Brasil Edenred SE Tempo inteiro

Assistente de Qualidade Rede I

Location: Campo Bom, RS, Brazil

Type: Full-time, Remote (Partially telecommuting)

Posted: Yesterday

Requisition ID: JR

About Edenred

Take a step forward and be surprised by Edenred.
Every day, we provide innovative solutions to improve the lives of millions by connecting employees, businesses, and merchants worldwide.
We believe there are hundreds of ways for you to evolve. Join us to develop your skills in a multicultural, stimulating, and dynamic environment.

Join Edenred and prepare to thrive in an international company offering endless opportunities.

Meritocracy is part of our DNA.
At Edenred, we recognize, recruit, and develop all talents.
Come as you are, respecting your uniqueness, and contribute to the Edenred adventure with us.

We are committed to preventing discrimination and offering equal opportunities to all candidates regardless of gender, gender expression, disability, origin, religious belief, sexual orientation, or any other criteria.

Job Description

We are seeking an Assistente de Qualidade I to join the Network Quality team at Ticket Log/Manutenção. This professional will be responsible for handling complaints from internal and external clients, such as surcharge charges, vehicle retention, refusals of service, etc.

Responsibilities
  1. Resolve protocols received in your queue with quality.
  2. Complete protocols within the SLA.
  3. Contact the network to notify, clarify doubts about the occurrence, and validate information to ensure data accuracy and certification.
  4. Maintain good communication to relate effectively with the accredited network, clients, operations, and commercial teams.
Requirements
  • High school diploma completed (preferably pursuing higher education in Administration, Law, Engineering, or related fields).
  • Ability to exercise critical judgment and urgency in handling critical cases, reporting to management and other department leaders as necessary.
  • Good communication skills to interact with the network, clients, and internal teams.

Work Location: Campo Bom/RS

Apply now and come vibrate with us

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