
Customer Support Manager
3 semanas atrás
Published:
Company: Safran Helicopter Engines
Job field: Sales & Marketing
Location: Rio De Janeiro, Rio de Janeiro, Brazil
Contract type: Permanent
Contract duration: Full-time
Required degree: Bachelor's Degree
Required experience: More than 3 years
Professional status: Administrative staff
Spoken languages: Fluent English, Intermediate Spanish (French is a plus)
Job Description:
- Develop key accounts by providing support and customized solutions to ensure high customer satisfaction and loyalty in the LATAM region.
- Promote our "Support per Flight Hour" program as a tailored solution to increase fleet availability and efficiency in LATAM.
- Participate in strategic planning with our French corporate teams to grow and expand maintenance and repair services, aligning with customer needs.
- Prepare commercial proposals and negotiate contracts that deliver value and meet customer expectations.
- Manage and monitor contract profitability to achieve strategic company goals.
Job Requirements:
- Higher education degree.
- Fluent in English and able to communicate in Spanish; knowledge of French is a plus.
- Proven experience in management and sales, preferably in the aerospace equipment sector.
- Strong communication, negotiation, and customer orientation skills.
- Ability to work in a team with a growth and innovation mindset.
- Technical knowledge of MRO processes for aerospace products is a plus.
- Possession of a car and a valid driver's license is required.
Rua Capitao Guynemer
Rio De Janeiro, Brazil
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