Employee experience and tech support

Há 1 mês


Região Geográfica Intermediária de IlhéusItabuna, Brasil La Victoria Lab Tempo inteiro

Sobre nosotros

La Victoria Lab es un pequeño grupo multidisciplinario de creativos que utiliza la innovación centrada en el ser humano para mejorar la vida de las familias peruanas. En asociación con la consultora de diseño IDEO, ayudamos a Intercorp – el conglomerado empresarial más grande de Perú – a explorar el futuro y reimaginar los servicios que ofrecen a sus clientes.

TU ROL COMO EXPERIENCE AND TECH COORDINATOR EN LA VICTORIA LAB

En La Victoria Lab, el equipo de Experiencia & Project Delivery tiene la misión de diseñar y ejecutar experiencias excepcionales para el equipo y que cada etapa del viaje profesional de los labbers sea única y de clase mundial. Como trabajamos de manera flexible, ofrecer una experiencia de calidad, tanto presencial como remota, es clave. Serás responsable de diseñar, coordinar y ejecutar tareas relacionadas con la tecnología, soporte técnico, gestión de plataformas digitales y la experiencia híbrida del equipo, tanto en el día a día como en momentos presenciales importantes a lo largo del año. Además, te asegurarás de que el equipo tenga acceso a las herramientas y recursos tecnológicos necesarios para impulsar el trabajo en LVL.


TUS RESPONSABILIDADES
  • Gestión tecnológica: ser el punto de contacto entre el equipo y proveedor de soporte técnico, además de asegurar disponibilidad y mapeo de uso correcto de plataformas colaborativas (Google Suite, Notion, Webflow) y garantizar su funcionamiento adecuado para los equipos de trabajo.
  • Soporte técnico especializado: Brindar asistencia técnica a los equipos (MAC OS) para resolver problemas de hardware, software y servicios de nube, asegurando que puedan operar de manera eficiente y sin interrupciones.
  • Organización y logística de eventos: Coordinar la implementación tecnológica para eventos híbridos y presenciales, incluyendo la sincronización de equipos audiovisuales, cámaras y micrófonos.
  • Gestión de proveedores: Manejar la relación con proveedores externos para adquirir y mantener el equipamiento tecnológico necesario, así como coordinar los servicios de catering y producción audiovisual.
  • Optimización de procesos: Proponer y coordinar mejoras en los sistemas y procesos tecnológicos para garantizar la eficiencia operativa en todos los espacios de trabajo y facilitar el trabajo en equipo.
LO QUE BUSCAMOS
  • Formación académica: Egresado de Ingeniería de Sistemas, Computación, Ciencias de la Comunicación, Publicidad o técnicos en computación e informática o carreras afines.
  • Experiencia: Mínimo 2 años de experiencia en roles similares, proporcionando soporte técnico, gestionando plataformas digitales y coordinando eventos híbridos o presenciales.
  • Habilidades técnicas: Conocimiento en plataformas colaborativas como Google Suite, Notion, Webflow, Zoom, Slack, Miro, ChatGPT, Servicios AI.
  • Excelentes habilidades de comunicación, capacidad para trabajar en equipo, para resolver problemas y vocación de servicio. Además de tener capacidad de organización y autogestión.
  • Si bien La Victoria Lab tiene una forma de trabajo flexible, este rol requiere de disponibilidad para trabajar de manera presencial en la oficina de La Victoria, Santa Catalina.
LO QUE OFRECEMOS
  • Una organización orientada a la misión. Intercorp se centra intensamente en un único sueño ambicioso: crear la próxima generación de servicios modernos para las familias de clase media de Perú y América Latina.
  • Un impacto tangible. Mientras que la mayoría de los consultores de innovación luchan por ver una fracción de su trabajo llegar al mercado, en Intercorp la innovación está fuertemente patrocinada y valorada por nuestros stakeholders.
  • Una amplitud de aprendizaje. Nuestros equipos trabajan con un abanico de sectores -lo que probablemente sea nuestra mayor base para el aprendizaje continuo-, pero también aprendemos en conferencias y viajes de inspiración por todo el mundo, así como de nuestros socios, como IDEO.
  • Una cultura de autonomía. Cultivamos un círculo virtuoso de confianza y autonomía, que comienza con nuestro riguroso proceso de selección.
  • Una forma de trabajo que promueve el trabajo remoto, el cual se vive a través de nuestras pautas de trabajo remoto.
  • Sentido de comunidad. Trabajamos con personas que comparten un fuerte y genuino interés por lograr un impacto positivo en el mundo y que disfrutan de compartir y aprender de los demás.
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