Digital Experience Support
Há 1 mês
Sobre nosotros
La Victoria Lab es el laboratorio de innovación del grupo intercorp, somos un equipo creativo multidisciplinario que trabaja en mejorar la vida de las familias peruanas. A través del diseño centrado en el ser humano, ayudamos a Intercorp a reimaginar servicios y experiencias de impacto.
TU ROL COMO DIGITAL EXPERIENCE SUPPORT EN LA VICTORIA LAB
En La Victoria Lab, el equipo de Experiencia & Project Delivery se encarga de acompañar al equipo garantizando una experiencia excepcional en espacios presenciales y remotos. Esta experiencia abarca soporte tecnológico, gestión de plataformas digitales y la provisión de herramientas y condiciones presenciales adecuadas para trabajar. Tu objetivo es que cada labber cuente con los recursos y apoyo necesarios para desempeñarse plenamente en LVL.
LO QUE HARÁS- Experiencia del equipo: Serás el primer punto de contacto para asegurar una experiencia fluida para cada labber, ya sea en eventos, actividades virtuales o en el día a día. Tu objetivo será brindarles una experiencia digital sobresaliente.
- Soporte técnico y digital: Proporcionarás soporte técnico en plataformas colaborativas como Google Suite, Notion, Zoom y Slack.
- Coordinación de entornos físicos y virtuales: Ayudarás a organizar eventos híbridos y presenciales, coordinando los equipos tecnológicos necesarios (cámaras, micrófonos) y asegurando que cada espacio esté optimizado para una experiencia memorable.
- Optimización de procesos digitales: Propondrás mejoras en sistemas y procesos para que cada interacción digital sea intuitiva y efectiva para los labbers.
- Formación académica: Egresado de Gestión de Servicio al Cliente, Ciencias de la Comunicación, Publicidad y/o carreras técnicas en Computación e Informática o afines.
- Habilidades blandas: Excelentes habilidades de comunicación, autonomía para resolver problemas, vocación de servicio, y facilidad para adaptarte a un entorno dinámico y colaborativo.
- Habilidades técnicas: Valoramos el conocimiento en plataformas digitales como Google Suite, Notion, Zoom, Miro y herramientas de inteligencia artificial. Si no tienes experiencia, la disposición para aprender es lo que más importa.
- Forma de trabajo: Para esta posición, requerimos contar con disponibilidad para trabajar presencialmente en nuestra oficina en Santa Catalina.
- Una organización orientada a la misión. Intercorp se centra intensamente en un único sueño ambicioso: crear la próxima generación de servicios modernos para las familias de clase media de Perú y América Latina.
- Un impacto tangible. Mientras que la mayoría de los consultores de innovación luchan por ver una fracción de su trabajo llegar al mercado, en Intercorp la innovación está fuertemente patrocinada y valorada por nuestros stakeholders.
- Una amplitud de aprendizaje. Nuestros equipos trabajan con un abanico de sectores -lo que probablemente sea nuestra mayor base para el aprendizaje continuo-, pero también aprendemos en conferencias y viajes de inspiración por todo el mundo, así como de nuestros partners, como IDEO.
- Una cultura de autonomía. Cultivamos un círculo virtuoso de confianza y autonomía, que comienza con nuestro riguroso proceso de selección.
- Sentido de comunidad. Trabajamos con personas que comparten un fuerte y genuino interés por lograr un impacto positivo en el mundo y que disfrutan de compartir y aprender de los demás.
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