Digital Experience Support

Há 3 dias


Região Geográfica Intermediária de IlhéusItabuna, Brasil La Victoria Lab Tempo inteiro

Sobre nosotros

La Victoria Lab es el laboratorio de innovación del grupo intercorp, somos un equipo creativo multidisciplinario que trabaja en mejorar la vida de las familias peruanas. A través del diseño centrado en el ser humano, ayudamos a Intercorp a reimaginar servicios y experiencias de impacto.

TU ROL COMO DIGITAL EXPERIENCE SUPPORT EN LA VICTORIA LAB

En La Victoria Lab, el equipo de Experiencia & Project Delivery se encarga de acompañar al equipo garantizando una experiencia excepcional en espacios presenciales y remotos. Esta experiencia abarca soporte tecnológico, gestión de plataformas digitales y la provisión de herramientas y condiciones presenciales adecuadas para trabajar. Tu objetivo es que cada labber cuente con los recursos y apoyo necesarios para desempeñarse plenamente en LVL.

LO QUE HARÁS
  • Experiencia del equipo: Serás el primer punto de contacto para asegurar una experiencia fluida para cada labber, ya sea en eventos, actividades virtuales o en el día a día. Tu objetivo será brindarles una experiencia digital sobresaliente.
  • Soporte técnico y digital: Proporcionarás soporte técnico en plataformas colaborativas como Google Suite, Notion, Zoom y Slack.
  • Coordinación de entornos físicos y virtuales: Ayudarás a organizar eventos híbridos y presenciales, coordinando los equipos tecnológicos necesarios (cámaras, micrófonos) y asegurando que cada espacio esté optimizado para una experiencia memorable.
  • Optimización de procesos digitales: Propondrás mejoras en sistemas y procesos para que cada interacción digital sea intuitiva y efectiva para los labbers.
LO QUE BUSCAMOS
  • Formación académica: Egresado de Gestión de Servicio al Cliente, Ciencias de la Comunicación, Publicidad y/o carreras técnicas en Computación e Informática o afines.
  • Habilidades blandas: Excelentes habilidades de comunicación, autonomía para resolver problemas, vocación de servicio, y facilidad para adaptarte a un entorno dinámico y colaborativo.
  • Habilidades técnicas: Valoramos el conocimiento en plataformas digitales como Google Suite, Notion, Zoom, Miro y herramientas de inteligencia artificial. Si no tienes experiencia, la disposición para aprender es lo que más importa.
  • Forma de trabajo: Para esta posición, requerimos contar con disponibilidad para trabajar presencialmente en nuestra oficina en Santa Catalina.
LO QUE OFRECEMOS
  • Una organización orientada a la misión. Intercorp se centra intensamente en un único sueño ambicioso: crear la próxima generación de servicios modernos para las familias de clase media de Perú y América Latina.
  • Un impacto tangible. Mientras que la mayoría de los consultores de innovación luchan por ver una fracción de su trabajo llegar al mercado, en Intercorp la innovación está fuertemente patrocinada y valorada por nuestros stakeholders.
  • Una amplitud de aprendizaje. Nuestros equipos trabajan con un abanico de sectores -lo que probablemente sea nuestra mayor base para el aprendizaje continuo-, pero también aprendemos en conferencias y viajes de inspiración por todo el mundo, así como de nuestros partners, como IDEO.
  • Una cultura de autonomía. Cultivamos un círculo virtuoso de confianza y autonomía, que comienza con nuestro riguroso proceso de selección.
  • Sentido de comunidad. Trabajamos con personas que comparten un fuerte y genuino interés por lograr un impacto positivo en el mundo y que disfrutan de compartir y aprender de los demás.
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