Customer Experience Team Lead

Há 1 mês


Região Geográfica Intermediária de Pelotas, Brasil Team Sava Tempo inteiro

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Our partner is ButterflyMX , a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

Job Summary

We are looking for a Customer Experience Team Lead to join our team. As a Customer Experience Team Lead, your main responsibility will be leading the customer experience team, training new team members, and reporting to the Customer Experience Manager.

Working hours: 2 - 10pm

We offer:

  • Opportunity to work on a great product
  • Remote / Pet-friendly office
  • Provided equipment and technology in support of remote work
  • Private healthcare insurance for you and your family
  • Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us, and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Check out our Careers page for more information on how we work

Responsibilities:

  • Developing and implementing customer experience strategies and initiatives
  • Leading the customer experience team
  • Training and educating new team members
  • Monitoring and measuring key performance indicators (KPIs)
  • Ensuring consistent and positive customer interactions
  • Participating in handling overdue accounts and ensuring timely payments
  • Ad-hoc tasks

Requirements:

  • Extensive experience in customer service, customer experience management, or a related field
  • Experience as a Team Lead / Project Manager / Project Coordinator
  • Familiarity with project management principles and practices
  • Good command of the English language
  • Excellent communication skills (written and oral)
  • Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)

Sounds like an exciting challenge for you? Then these are the next steps:

Hiring process:

  1. You let us know that you find this role interesting by sending us your CV
  2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations, and plans
  3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with
  4. We think we are a great match, send you a job offer, you agree and accept

Looking forward to hearing from you

#J-18808-Ljbffr

  • Região Geográfica Intermediária de Pelotas, Brasil Team Sava Tempo inteiro

    Customer Experience Team LeadAt Team Sava, we're passionate about building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. We're excited to have a new opportunity for a Customer Experience Team Lead to join our team.About the RoleWe're looking for a seasoned Customer Experience...


  • Região Geográfica Intermediária de Pelotas, Brasil Team Sava Tempo inteiro

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. Our partner is ButterflyMX , a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000...


  • Região Geográfica Intermediária de Pelotas, Brasil Zillow Tempo inteiro

    About the RoleAs a Customer Experience Supervisor at Zillow, you will play a pivotal role in supporting the company's mission to deliver exceptional customer experiences. Your dedication to providing top-notch education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success.As a...


  • Região Geográfica Intermediária de Pelotas, Brasil Paycor Tempo inteiro

    Job SummaryThe Customer Experience Coordinator is a key role in our fast-paced SaaS Customer Experience team. This position requires a strong ability to develop relationships, work cross-functionally, and thrive in a dynamic environment.Key ResponsibilitiesSupport stakeholders to ensure customer needs are addressed in a timely manner.Coordinate work around...


  • Região Geográfica Intermediária de Pelotas, Brasil Zillow Tempo inteiro

    About the RoleAs a Customer Experience Supervisor at Zillow, you will play a pivotal role in delivering exceptional customer experiences and supporting the company's new product launches. You will be responsible for supervising a team of customer experience consultants, providing direction and mentorship, and managing the flow of remote day-to-day...

  • Customer Support Lead

    1 semana atrás


    Região Geográfica Intermediária de Pelotas, Brasil TripleTen Tempo inteiro

    TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development,...


  • Região Geográfica Intermediária de Pelotas, Brasil Zillow Tempo inteiro

    About the team As an Aryeo Customer Experience Supervisor at Zillow, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of...


  • Região Geográfica Intermediária de Ilhéus-Itabuna, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    About the Team/RoleAt WEX, we simplify the business of running a business. Our WEX Health & Benefits solutions reduce complexity and help manage costs of benefits administration for our clients and partners. We are looking for passionate technologists, collaborators, and problem solvers to join our Health & Benefits Technology team as we build the next...


  • Região Geográfica Intermediária de Pelotas, Brasil Smartcat Tempo inteiro

    About SmartcatSmartcat is revolutionizing the language translation industry with its cutting-edge AI-powered platform. As a dynamic Series C company, we're growing at 130% YoY, driven by our strong product-market fit and high-performing team. Our mission is to become the go-to Language AI platform for global enterprises, addressing the diverse needs of...


  • Região Geográfica Intermediária de Ilhéus-Itabuna, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    About the Team/RoleAt WEX, we simplify the business of running a business. Our WEX Health & Benefits solutions reduce complexity and help manage costs of benefits administration for our clients and partners. We are looking for passionate technologists, collaborators, and problem solvers to join our Health & Benefits Technology team as we build the next...


  • Região Geográfica Intermediária de Pelotas, Brasil TripleTen Tempo inteiro

    {"h2": "Customer Support Lead Role at TripleTen LATAM", "p": "TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology.We are looking for a Customer Support Lead for our TripleTen LATAM team. This role is critical in ensuring that our clients have the best experience...

  • Sales Team Lead

    2 semanas atrás


    Região Geográfica Intermediária de Cascavel, Brasil Iqtalent Tempo inteiro

    Job Title: Sales Team Lead - Middle AreaJob Summary:We are seeking a highly motivated and experienced Sales Team Lead to join our team in the Middle Area. The successful candidate will be responsible for leading a team of sales professionals to achieve sales targets and drive business growth in the region.Key Responsibilities:Lead a team of sales...


  • Região Geográfica Intermediária de Pelotas, Brasil Smartcat Tempo inteiro

    About Smartcat Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a...

  • Production Team Lead

    4 semanas atrás


    Região Geográfica Intermediária de Belo Horizonte, Brasil MAHLE Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Production Team Lead to join our team at MAHLE. As a key member of our production team, you will be responsible for leading and directing the daily and weekly activities of the 2nd shift, or the applicable area(s) of responsibility, to meet or exceed customer requirements.Key ResponsibilitiesOrganize...

  • Customer Support Team Lead

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Third-Party Job Posts Tempo inteiro

    At Cloudbeds, we're on a mission to revolutionize the hospitality industry by providing a platform that powers streamlined operations, increases reservations and revenue, and enables memorable guest experiences for lodging businesses of all sizes and types.We're seeking a highly skilled and experienced Customer Support Team Lead to join our growing team of...


  • Região Geográfica Intermediária de Ilhéus-Itabuna, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    About the Team/RoleAt WEX, we simplify the business of running a business. Our WEX Health & Benefits solutions reduce complexity and help manage costs of benefits administration for our clients and partners. We are looking for passionate technologists, collaborators, and problem solvers to join our Health & Benefits Technology team as we build the next...

  • Backend Team Lead

    4 semanas atrás


    Região Geográfica Intermediária de São Luís, Brasil Alpha Talent Solutions Tempo inteiro

    Key Responsibilities:As a Backend Team Lead at Alpha Talent Solutions, you will be responsible for leading a team of skilled engineers to deliver high-quality products on time. Your primary focus will be on recruiting, coaching, and mentoring team members to ensure they have the right skills and knowledge to excel in their roles.Key Requirements:Bachelor's...


  • Região Geográfica Intermediária de Cascavel, Brasil Albyn Hospital Tempo inteiro

    Job SummaryWe are recruiting an experienced Anaesthetic practitioner to lead our theatre team at Albyn Hospital. As a Team Lead, you will provide planned care for patients undergoing anaesthetic and surgical procedures, assist in the management of work, and supervise, lead, and train the theatre team when required.Key ResponsibilitiesProvide planned care for...


  • Região Geográfica Intermediária de Pelotas, Brasil Team Sava Tempo inteiro

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. Our new partner is Visiting Media, a leading software company delivering sales enablement solutions to property and above-property salespeople. As the only sales enablement software seamlessly...

  • Sales Team Lead

    4 semanas atrás


    Região Geográfica Intermediária de Cascavel, Brasil Iqtalent Tempo inteiro

    Sales Supervisor Job DescriptionAt Iqtalent, we are seeking a highly motivated and experienced Sales Supervisor to join our team in the Middle Area. As a Sales Supervisor, you will be responsible for managing and developing a team of medical representatives to achieve sales objectives, drive market penetration, and accelerate growth with optimized...