Site Reliability Engineer
Há 22 horas
Site Reliability Engineer (Middle) ID38916 AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. Why Join Us If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you What You Will Do Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on‑call; on‑call shifts every 6 weeks, one week primary responder, next week secondary Manage alerts daily, check systems, and elevate issues as needed Provide 24×7 on‑call support for critical SaaS events Be available for emergencies when team members aren't available or need help Document issues and remedial steps Proactively create appropriate monitors in the EKS/K8S ecosystem Deploy to EKS/K8s cluster using Terraform and Helm Learn and maintain existing infrastructure running under Docker Swarm Improve infrastructure health with checks and scripts Maintain and develop deployment code; automate manual tasks Implement or integrate new technologies in our Cloud Infrastructure Collaborate with other teams to provide the highest level of support and assistance Apply a real customer focus when planning deployments/updates, keeping customer impact front‑of‑mind Work closely with Support, Customer Success, Migration, and Professional Services teams to provide best‑in‑class SaaS service Perform RCA and take corrective actions to prevent recurrence of issues Create and assign alert‑related actions to the appropriate team after investigation Handle support requests for environment‑specific actions Identify and provide automation requirements to improve RCA Must Haves 2+ years of professional experience Experience working with Datadog Hands‑on experience as an AWS Cloud Engineer Working knowledge of EKS/Terraform/Helm Experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch logs Experience working in a Linux environment Proficient in Bash and/or Python scripting Strong understanding of web technologies such as REST APIs Experience with monitoring solutions, such as Grafana and Prometheus Excellent oral and written communication skills Customer‑facing communication skills to explain issues and RCAs Experience in Product/Application Support for SaaS‑based products Understanding of APIs, Databases, Systems Architecture, & design Designing, implementing, and operating in a DevSecOps environment Excellent written and verbal communication skills Ability to work independently and within a collaborative environment Technical aptitude and desire to learn new technologies Upper‑Intermediate English level Nice to Haves Experience with GCP or Azure Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty Perks and Benefits Professional growth: Mentorship, TechTalks, and personalized growth roadmaps Competitive compensation: USD‑based compensation and budgets for education, fitness, and team activities Exciting projects with Fortune 500 enterprises and leading product brands Flextime: Work from home or office as preferred for optimal work‑life balance #J-18808-Ljbffr
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Site Reliability Engineer
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Site Reliability Engineer
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Campinas, Brasil AgileEngine Tempo inteiroSite Reliability Engineer (Middle) ID38916Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine OverviewAgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and...
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Campinas, Brasil Teceze Tempo inteiroOverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact...
