Chargeback Analyst

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

Chargeback Analyst Location

São Paulo

Description

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

About the role

• We’re looking for aChargeback Analyst who’s curious, hands-on, and eager to learn. No previous experience with chargebacks or coding? No problem —we’ll teach you everything .
• You’ll work side-by-side with our developers toautomate manual processes , investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements fromVisa, Mastercard, Elo, and Amex .
• You’ll be thebridge between the customer, operations, and tech , and will play a key role in making our dispute process smarter, faster, and more scalable.

What You'll Be Doing

• Learn andmaster the chargeback business rules (we'll train you)
• Stay on top ofnetwork (Visa, Mastercard, Elo, Amex) updates , and work with the team to implement changes when needed
• Work closely with developers to improve and automate chargeback workflows
• Translate customer and operations needs into product and tech insights
• Investigate disputes, identifyfraud patterns , and support in crafting strong responses
• Be extremelydeadline-oriented , managing dispute timelines with accuracy
• Learn the basics ofRuby programming to help build internal tools and automations

What You Need To Succeed

• No previous experience in chargebacks or coding required —just a strong desire to learn
• Clear communication andcollaborative mindset
• Great attention to detail and astrong sense of responsibility
• Interest inlearning to code (Ruby) — we’ll provide full support
• Investigative spirit with an eye forfraud patterns and anomalies
• Ability totrack and interpret external rule changes from card networks and assess their operational impact

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can readhere in Portuguese andhere in English.

Please mention the word **FANFARE** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.Job type: Remote job Tags

• analyst
• teach
• support
• code
• fintech
• operations
• operational
• engineering

Sent 2 days ago Apply on external site

• Share on Facebook Share on Twitter Share on LinkedIn Share via Email

Back to index #J-18808-Ljbffr

---