IT Communications Sr Analyst

Overview

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

IT Communications Sr Analyst

This position is hybrid model in our Sao Paulo/Sao Bernardo do Campo unit.

The IT Communications will be responsible for developing, executing, and managing effective communication strategies within the IT department and across the organization. This role involves translating complex IT concepts into clear, accessible information to ensure that all stakeholders are informed of IT initiatives, updates, and best practices. The ideal candidate will have a blend of technical knowledge and exceptional communication skills, along with a strong understanding of the importance of effective stakeholder engagement.

• Develop and implement communication plans that effectively inform stakeholders about IT initiatives, system updates, and change management processes.
• Create engaging, accurate, and accessible content for various communication mediums, including emails, intranet updates, presentations and other media.
• As required, create clear and concise documentation, including user guides, FAQs, and system release notes that effectively communicate technical concepts to non-technical audiences.
• Publish documentation such as use guides, FAQ, communications, quick tips and other items in ServiceNOW.
• Collaborate with IT teams to gather information about ongoing projects, system enhancements, and IT policies to disseminate relevant content.
• Act as a point of contact for communication-related inquiries, ensuring timely and effective responses to stakeholders.
• Organize or help support the organization of training sessions, workshops, and informational meetings to enhance understanding of IT tools and services.
• Ensure that all communication aligns with the overall branding and messaging of the organization.
• Monitor feedback and engagement metrics to assess communication effectiveness and continuously improve strategies.
• Use translation tools to translate communications and other documentation into Spanish, Portuguese or English.
• Coordinate the release of common IT communications across the Americas region.
• Serve as the primary point of contact for inquiries related to IT communications.
• Up to 25% of time may be assigned to work as part of the NORAM IT Collaboration squad.
• Stay informed about industry trends and best practices in IT communication to enhance the overall communication framework within the department.

• Bachelor’s degree in Communications, Information Technology, Public Relations, or a related field.
• Speak and Write the following languages: English, Spanish and Portuguese.
• Experience in communication roles, with a focus on IT-related communications preferred.
• Strong grasp of IT concepts and terminology, with the ability to translate complex information into easily understandable content.
• Excellent written and verbal communication skills.
• Proficiency in digital communication tools and platforms, including content management systems and project collaboration software.
• Demonstrated ability to manage multiple projects and prioritize tasks under tight deadlines.
• Preferred functional experience working with graphical design tools such as Illustrator, InDesign, Photoshop.
• Knowledge of graphic design, video production, or multimedia content creation is a plus.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health and Dental plans.
• Retirement Savings Plan with a company contribution and a match.
• Company paid holidays, vacation days, and paid sick leave.
• Company provided Life Insurance.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now