VP of Customer Success

1 dia atrás

Maceió, Alagoas, Brasil Jobgether Tempo inteiro
Overview

VP of Customer Success (Remote - Anywhere) – This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company. As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives. You will drive revenue expansion by optimizing customer programs and creating scalable processes to support sustainable growth. This role demands a strategic thinker with hands-on experience in consultative enterprise environments, capable of shaping a world-class team from the ground up while delivering immediate business results.

Responsibilities
  • Own net dollar retention and gross written premium growth targets across the enterprise customer base
  • Drive revenue expansion through program optimization, account management, and upsell initiatives
  • Guide newly launched customer programs to rapid adoption and long-term success
  • Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives
  • Maintain direct relationships with C-suite executives, establishing trust and partnership
  • Develop scalable playbooks, processes, and workflows to support Customer Success growth
  • Collaborate with executive leadership to define KPIs and reporting frameworks based on real results
Requirements
  • 10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts
  • 3+ years building and leading Customer Success teams from early stages
  • Proven ability to drive revenue growth and retention both as an individual contributor and a team leader
  • Demonstrated success scaling Customer Success organizations from inception to mature teams
  • Skilled in consultative selling and solution-based approaches
  • Deep understanding of SaaS success metrics such as NDR, GRR, and NPS
  • Comfortable making tough decisions and managing difficult conversations directly with clients
  • Self-starter mindset with a vision for future organizational growth while executing current priorities
Benefits
  • Unlimited Paid Time Off to encourage work-life balance
  • Access to company-provided mental health resources, including meditation app and wellness hours
  • Work-from-home stipend to support a productive remote work environment
  • Comprehensive medical, dental, and vision insurance plans
  • Equity participation and 401(k) retirement savings plan
  • Generous parental leave policies
  • Commitment to diversity and equal opportunity employment practices
Job Details
  • Seniority level: Executive
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Non-profit Organizations and Primary and Secondary Education
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