Sr. Supervisor, Customer Payment

Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever is next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what is possible.

Ready to join us?

To support our growth and expansion plans in Brazil, as a Sr. Supervisor, Credit & Collection, this position will be responsible for leading and coordinating the Credit Services & Customer Payment operations and routines, ensuring the appropriate controls and internal policy's compliance. This position will be based in Sao Paulo, Brazil.

In this role, you will…

• Leadership & influence skills, considering this position will lead credit services and customer payment teams , that includes direct reports from Align team and also third party management from external BPOs.
• Previous experience in Collections area not only focused on companies (CNPJ's) but also on individual businesses (CPF's)
• Responsible to deliver credit and collection reports on time.
• Supervise the external collection agency on collection matters (management of resources and budget control).
• Supervise the credit bureau agency (management and budget control).
• Lead collection actions and conversations with strategic customers.
• Guarantee the timely and properly communication with Sales Team and other stakeholders.
• To be successful, you should possess good investigative skills backed by sound judgment.
• Lead the preparation of the Bad Debt Reserve raising the main risks before quarter end.
• Contribute with the continuous improvements process and closing activities.
• Other financial projects as assigned.

In this role, you'll need …

• Minimum 4-6 years of experience in credit & collection, including people management skills
• BS degree in finance administration, economy, accounting, or equivalent experience.
• Familiarity and user experience with Protheus is desirable.
• Excellent written, oral and communication skills to work with management and cross-functional groups, from different countries around the globe.
• English proficiency is desirable.
• Problem solver, system oriented and strong analytical skill.
• Detailed-oriented with effective organizational and time management skills.
• Conflict management, negotiation, ability to manage complex projects/issues
• Ability to work with several individuals and cross-functional projects.
• Ability to work independently and be results oriented.

Sound like a good fit?

Great Click the Apply link below to let us know you are interested. Not the right fit? Do not worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.

Invisalign clear aligners, iTero intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here

Want to discover more about exocad and Cubicure ? Click on their names for additional information.

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.