Technical Customer Support Representative

Há 2 dias

Espírito Santo, Brasil LearnWorlds Tempo inteiro

Overview

ATTN: This is not your typical support center job At LearnWorlds, our Customer Support team is the front line of product intelligence and customer trust. We don\'t just answer questions — we diagnose, solve, and elevate every interaction into a meaningful experience. This is an entry-level remote role for LATAM, ideal for someone who may not have formal tech experience but shows critical thinking, intellectual curiosity, and clear communication under pressure. You\'ll work (in English) across email, chat, phone, and live Q&A during webinars, helping customers across the globe build online training academies, publish courses, and deliver exceptional learning experiences. The role operates on pre-set shifts for predictability and flexibility for personal projects or other commitments during off-hours.

Key Responsibilities
  • Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users
  • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As
  • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed
  • Translate complex platform behaviors into plain language that customers understand — even if they\'re not tech-savvy
  • Collaborate with teammates to share insights, solve problems, and flag issues
  • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams
  • Occasionally lead 1:1 support demos to guide users through specific setups or workflows
Requirements
  • Fluent English speaker with excellent verbal comprehension and written clarity
  • Curious, analytical, and energized by live problem-solving
  • Can take a technical concept and explain it in a way your grandmother would understand
  • Calm under pressure; able to troubleshoot in real-time during a webinar or support call
  • Highly coachable — you actively seek feedback and use it to improve quickly
  • Quick learner with strong memory and retention of complex workflows and platform logic
  • Strong time management — you respect shifts, deadlines, and the customer\'s time
  • Ready to dive into LearnWorlds\' features, customers, and community — you do your homework
  • Bonus: Familiarity with SaaS tools, support platforms, or LMS products
Benefits
  • Private life and health insurance plan
  • Fully remote work option if you prefer to work from home, with occasional team meetings a few times per year
  • Your personal annual training budget
  • An annual home office allowance to set up your personal space
  • Company laptop
  • 23 days of paid time off
  • 3 early summer Fridays in July and August
  • A free LearnWorlds School to build and sell your own courses
  • Work in one of the globally top 5 e-learning platforms
  • An entrepreneurial, international, and highly motivated team with a flat hierarchy
  • Annual company retreats

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

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