(Networking & Cybersecurity) Technical Support Consultant (LATAM, remotely)

Há 18 horas

Santo André, Brasil Jobgether Tempo inteiro

(Networking & Cybersecurity) Technical Support Consultant (LATAM, remotely) In this role, you will provide high-quality technical support for clients using SaaS, software, and hardware solutions, ensuring smooth operations and exceptional customer experiences. You will work remotely within a multicultural and multilingual environment, collaborating closely with engineers and other IT teams to troubleshoot and resolve technical issues. Your work will involve gathering and analyzing complex technical data, maintaining knowledge of evolving products, and supporting customers' network and cybersecurity needs. You will play a critical role in ensuring client satisfaction, mentoring junior colleagues, and continuously improving support processes. Accountabilities Deliver technical support via calls, chats, and emails, addressing inquiries of varying complexity Gather and analyze technical information to resolve complex issues efficiently Maintain up-to-date knowledge of products, services, and IT infrastructure Collaborate with developers and cross‑functional IT teams to identify, troubleshoot, and resolve technical issues Ensure secure handling of sensitive customer information Provide excellent customer service to maximize satisfaction and retention Contribute to process improvements and knowledge sharing within the support team Requirements Excellent English communication skills (C1 or higher, both spoken and written) Proven experience in technical support, desktop support, or a similar IT role Strong problem‑solving and troubleshooting skills with keen attention to detail Basic understanding of networking concepts (VPN, firewall, cloud networking, Amazon/Azure services) Familiarity with cybersecurity principles and ISP operations Customer‑oriented, responsible, and proactive attitude Strong interpersonal and collaboration skills Plus: experience with Zendesk or similar CRM systems, certifications in Microsoft, Linux, or Cisco, degree in Computer Science/IT, or familiarity with remote desktop/help desk software Benefits Flexible schedule and opportunity to work fully remotely Inclusive, international, and multicultural work environment Compensation in USD with performance‑based bonuses and referral incentives Paid training and structured probation period Strong focus on work‑life balance and employee growth Supportive management and opportunities for long‑term development Access to resources for self‑development and continuous learning Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Non‑profit Organizations and Primary and Secondary Education #J-18808-Ljbffr

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