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Join to apply for the Field Service Engineer - Makro role at Sidel .
Your opportunityPerform installation, start-up, commissioning and testing of Sidel equipment installed at customer sites, specialized in automation. Provide technical assistance during and after the warranty period, carry out training and other after-sales services of Sidel equipment installed at customer sites. Develop a good understanding of customer needs to provide objective advice and ensure customer satisfaction.
Your Mission- Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications.
- Operate automation systems, HMI and electrical plant for regular activities and troubleshooting as per Standard Operating Procedures.
- Properly handle, check and transfer equipment non-conformities.
- Submit regular working time and technical reports regarding carried-out activities.
- Ensure ultimate internal and external customer satisfaction.
- Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules.
- Report after-sales opportunities detected on customer sites.
- Coach junior colleagues on on-site behaviour, troubleshooting and reporting deliverables.
- Report to the ISM for team site activities.
- 3 years experience in field activities.
- Experience in the beverage industry.
- Consolidated technical background on Automation and Electrical (TIA Portal; Step7; Rockwell Automation; B&R).
- Knowledge of Sidel portfolio is a plus.
- Knowledge of the process machineries upstream Sidel equipment.
- Knowledge of microbiological principles, hygienic and environmental conditions and guidelines.
- Able to travel (up to 90% in international environment).
- With or without experiences in beverage industry. Potential, soft skills and behaviors are much more important, focus on quality
- Foreign languages: English and Spanish.
- Mid-Senior level
- Full-time
- Information Technology
- Machinery Manufacturing
