Customer Support Agent
3 semanas atrás
- Efficiently responds and communicates with clients to understand and service their needs via live;
- Effectively analyses customer data to make appropriate recommendations and problem resolutions;
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business;
- Builds rapport with clients and effectively diffuses conflict and opposition;
- Contributes to team effort by accomplishing related results as needed;
- Committed to meeting quality standards in processing customer adjustments.
**Requirements**:
- Proficiency speaking and writing in Spanish, Portuguese and English;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.);
- Stable internet connection.
**We offer**
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- 8 shifts of annual leave per year;
- 8 shifts of sick leave per year;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off);
- Remote work;
- Budget for professional development and language learning;
- Budget for healthcare related expenses.
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