Customer Support Agent

1 semana atrás

Brasília, Brasil JustMarkets Tempo inteiro
We are expanding our team and seeking highly skilled professionals to join us as **Customer Support Agents.** This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company
**Responsibilities**
- Efficiently responds and communicates with clients to understand and service their needs via livechat
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments
**Requirements**:
- Fluent Spanish, Portuguese, and English proficiency
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
**We offer**
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- A trainee period
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Application Question(s):
- What is your current salary? Please state the currency as well.
- What is your expected salary? Please state the currency as well.
- Are you willing to work 12 hour shifts?
- Do you have your own laptop? If yes, what is the RAM memory?
**Language**:
- Spanish and Portuguese (required)
Work Location: In person

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