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Customer Support Executive

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Sao Paulo, Brasil AGENSI PEKERJAAN JAC SDN. BHD. Tempo inteiro

MULTINATIONAL WORKING ENVIRONMENT- GOOD EXPOSURE TO WORK IN DIFFERENT COUNTRY- GOOD CAREER PROGRESSION**JOB RESPONSIBILITIES**- Responsible for providing support and issue resolution by ensuring excellent service was provided across all types of communications with existing clients in each region.- You will be answering clients about all technical support questions, processing requests and maintaining a good company image.- To escalate the issue to the appropriate specialist when needed- To update clients on their request status accordingly;- To constantly verify documents submitted by clients within specific regions on an hourly basis;- To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.- To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;- To achieve quarterly KPI targets set by CS Manager;- To perform other ad hoc tasks assigned by the manager.**JOB REQUIREMENTS**- Good communication skills in English & Portuguese language- Strong client-facing and communication skills- Troubleshooting and multi-tasking skills- Customer service orientation- Bachelor Degree in Business Administration or related field- Self-motivated and highly reliable- Open to **relocate** to Uruguay- Fresh graduates are **encouraged** to apply**Salary**: R$4,600.00 - R$6,200.00 per monthApplication Question(s):- Are you able to relocate to Montevideo, Uruguay for this position?**Education**:- Bachelor's (required)**Language**:- English (required)