Customer Support Executive
Há 15 horas
**About us**
**Our team**
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
**Your role**
**What you’ll do**
- Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
- Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
- File records and documents of customer interactions according to existing guidelines.
- Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
- Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
- Perform regular testing on our products and services.
- Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.
**What you have**
- Exceptional oral and written communication skills in Portuguese
- Proficiency in oral and written English
**What’s good to have**
- University degree in marketing, computer science, or any related field
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in additional languages other than the ones stated above
**What we’ll give you**
- Growth-inducing challenges
- Productive work atmosphere
- Cooperation, support, and empowerment
- Career progression opportunities
- Market-based salary
- Annual performance bonus
- Health benefits
**Job Types**: Full-time, Part-time, Permanent
Work Remotely:
- Yes
- 
					
						Customer Support
Há 4 dias
Sao Paulo, Brasil SmallWorld FS Tempo inteiroHere at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...
 - 
					
						Customer Support Expert
1 semana atrás
Sao Paulo, Brasil MetaMap Tempo inteiroWe are looking for a responsible Support Expert who will help customers with API, SDK, and webhook issues. The person will try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and answer clients' support questions. **Key responsibilities** - Reproduce tech issues. - Help customers with API/Webhook/SDK...
 - 
					
						Customer Support Agent
Há 15 horas
Sao Paulo, Brasil POWR Tempo inteiroWe are a Silicon Valley tech startup looking for motivated individuals for a remote Customer Support Agent position. As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly. We’re looking for a full-time agent that is interested in growing with the company! Job Duties and Responsibilities: - Handle...
 - 
					
						Customer Support Analyst
2 semanas atrás
Sao Paulo, Brasil Geosys Intl., Inc. Tempo inteiroRef: CustomerSupportAnalyst **Customer Support Analyst** **About Us** EarthDaily Agro delivers easy-to-use analytics that reduce the everyday risks of Agriculture. With 35 years of industry experience, EarthDaily Agro provides customers with the data, analysis and knowledge they need to make more efficient and effective decisions. B2B services range from...
 - 
					
						Customer Support Specialist
Há 2 dias
Sao Paulo, Brasil LeanIX Jobs Tempo inteiroLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...
 - 
					
						Customer Support Specialist
2 semanas atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...
 - 
					
						Customer Support Specialist
Há 6 dias
Sao Paulo, Brasil Sumsub Tempo inteiro**About the opportunity** **_Sumsub_** is a tech company that helps 1000+ businesses worldwide stay compliant with regulations, steer clear of fraud, and verify clients easily with holistic KYC/AML and anti-fraud solutions. This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. We are looking for a **Customer...
 - 
					
						Customer Support Agent
1 semana atrás
Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**: São Paulo **Team**: Customer Support **Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate...
 - 
					
						Customer Support Agent
Há 15 horas
Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**: São Paulo **Team**: Customer Support **Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate...
 - 
					
						Customer Support Agent
Há 2 dias
Sao Paulo, Brasil E-Tickets Retail KFT Tempo inteiroDuring these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges. Job Summary: The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving...