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Customer Support Executive

2 semanas atrás

Sao Paulo, Brasil Deriv DMCC Tempo inteiro

**About us**

**Our team**

We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

**Your role**

**What you’ll do**
- Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
- Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
- File records and documents of customer interactions according to existing guidelines.
- Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
- Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
- Perform regular testing on our products and services.
- Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.
**What you have**
- Exceptional oral and written communication skills in Portuguese
- Proficiency in oral and written English
**What’s good to have**
- University degree in marketing, computer science, or any related field
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in additional languages other than the ones stated above
**What we’ll give you**
- Growth-inducing challenges
- Productive work atmosphere
- Cooperation, support, and empowerment
- Career progression opportunities
- Market-based salary
- Annual performance bonus
- Health benefits

**Job Types**: Full-time, Part-time, Permanent

Work Remotely:

- Yes