Customer Support Agent

Há 7 dias

Sao Paulo, Brasil POWR Tempo inteiro

We are a Silicon Valley tech startup looking for motivated individuals for a remote Customer Support Agent position. As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly. We’re looking for a full-time agent that is interested in growing with the company

Job Duties and Responsibilities:

- Handle all inbound and some outbound client communications through support tickets
- Prioritize and effectively troubleshoot customer issues with a sense of urgency
- Become knowledgeable on all items surrounding POWr billing, POWr plugins, and their place in each of our supported website building partners

Applicant Requirements:

- Available to work 10AM - 6PM Pacific Standard Time zone schedule, 5 days a week.
- Experience with supporting customers using Zendesk, Help Scout, or another help desk.
- Fluent in English, both writing and speaking
- Device Requirement: Reliable laptop or desktop computer and internet
- Previous experience building websites with Shopify and Wix preferred.
Please respond with a cover letter that includes information regarding your customer support experience and description of what you did.

**Job Type**: Contract
Contract length: 12 months

Pay: R$4,000.00 - R$5,000.00 per month

**Language**:

- English (required)

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