Customer Support Agent
Há 5 dias
During these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges.
Job Summary:
The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving complaints, generally providing the highest level of customer support on our products or services. No cold calls or sales.
Fully remote position.
Work schedule: 2\2, 9-19 Brazilian time (GMT-3)
**Responsibilities**:
- Assist with placement of orders, refunds, or exchanges of flight tickets
- Ensure that appropriate actions are taken to resolve customers problems and concerns
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain financial data
- Perform other related duties as assigned
Customer Support Agent requirements:
- Proven customer support experience
- Strong communication skills, patience and attention to details
- Familiar with CRM systems (preferably Zendesk) and practices, G Suite (Gmail, Meet, Calendar, Drive etc)
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to learn and memorise large amounts of new information
- Ability to multitask, prioritise and manage time effectively
- High school diploma or equivalent; college degree preferred
- ** Native Portuguese and fluent English (C1)**
- Experience in OTA would be an advantage
-
Customer Support Agent
Há 4 dias
Sao Paulo, Brasil POWR Tempo inteiroWe are a Silicon Valley tech startup looking for motivated individuals for a remote Customer Support Agent position. As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly. We’re looking for a full-time agent that is interested in growing with the company! Job Duties and Responsibilities: - Handle...
-
Customer Support Agent
Há 2 dias
São Paulo, São Paulo, Brasil Powr Tempo inteiroWe are a Silicon Valley tech startup looking for motivated individuals for a remote Customer Support Agent position.As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly.We're looking for a full-time agent that is interested in growing with the companyJob Duties and Responsibilities:- Handle all inbound...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**: São Paulo **Team**: Customer Support **Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate...
-
Customer Support Agent
Há 4 dias
Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**: São Paulo **Team**: Customer Support **Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate...
-
Customer Support Agent
1 semana atrás
São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.**Key Responsibilities**- Identify and assess customers' needs to achieve satisfaction- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution- Direct unresolved requests and issues to internal...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
Há 2 dias
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent** We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support** teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
1 semana atrás
São Paulo, São Paulo, Brasil Influx. Inc Tempo inteiroInflux builds full-service customer support teams that can flex and scale monthly.We enable companies of all sizes to deliver consistent and high-quality service 24/7.Our team is growing, and we are looking for highly competent Customer Service Agents for voice support.Job descriptionYou'll be tasked with answering customer questions. You'll need to be able...
-
Customer Support Agent
1 semana atrás
São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers' needs to achieve satisfaction Handle customer complaints, provide...
