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Customer Care Agent
3 semanas atrás
This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Customer Care Agent - FT Brazil
We are currently looking for a Customer Care Agent to work within our Spectris Brazil - Hottinger Bruel & Kjaer, Inc. The role is based in Brazil, and you will be part of dynamic team of five people that is linked to a larger global group. This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry.
As a Customer Care Agent you will be the first point of contract for our customers. Your goal will be to qualify, register, manage inquiries. You will support the GCC agents in the Spectris Brazil office with order entry and quotations and also support the GCC Manager in the US office with project related tasks.
Primary responsibilities
As Customer Care Agent you will be responsible for:
- Answer the telephone and redirect phone calls with the organization- Check and direct Leads with the Sales CRM system- Issue simple quotations according to Sales Engineers instructions- Sending order confirmations to the customers- Order Processing- Manage Orders in portals- Onboard and maintain internal and external customer accountsProfessional qualifications and personal skills- Strong Advanced communication skills in English - oral and written.- Strong commercial understanding- Excellent IT knowledge (Microsoft® Office, CRM, etc.) - preferred- Strong team and interpersonal skills- Task-oriented, self-motivated, enthusiastic and flexible- Driven by customer satisfaction- A robust personality and the ability to multi-task and handle stressful situations- Strong attention to detail a must
**Benefits**:
- Health Insurance- Life Insurance- Meal ticket- Bus ticket
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